Last Updated: October 20, 2022

ISSUE

When opening an Actionable Message, you receive the error message: “We cannot render a new Actionable Message right now.  Please close an existing one in Microsoft Outlook and retry.”

What are Actionable Messages?

Whether you are filling out a survey, approving an expense report, or updating a CRM sales opportunity, Actionable Messages allow you to take quick actions right from within Outlook. Actionable messages use the information from your connected services delivered on rich connector cards.

Some cards (Trello, Asana, GitHub, BitBucket, Twitter, and Wunderlist) include action buttons, such as Like, Comment, or Due Date, which allow you to take quick actions from Outlook rather than switching to other apps or logging in to other services. 

These actionable messages are also available in connectors for Microsoft 365 Groups.

STATUS: FIXED

This issue has been fixed by an Outlook service change that is now out to 100% of Current Channel.  If you're still seeing the issue, it's possible that Outlook has not picked up the service change.  To force Outlook to refresh the service settings, put Outlook in Safe Mode and then open again in normal mode.

To put Outlook in Safe Mode do the following:

  1. Close Outlook.

  2. When starting Outlook, hold down the Ctrl key and keep pressed until you see the Safe Mode prompt.

  3. After entering Safe Mode completely, close Outlook.

  4. Restart Outlook in normal mode.

RELATED TOPICS

Connect apps to your inbox in Outlook on the web

What are Actionable Messages in Outlook and Office 365 Groups

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See Also

Fixes or workarounds for recent issues in Outlook for PC

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