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Last Updated: January 5, 2023

ISSUE

When opening an Actionable Message, you receive the error message: “We cannot render a new Actionable Message right now.  Please close an existing one in Microsoft Outlook and retry.”

What are Actionable Messages?

Whether you are filling out a survey, approving an expense report, or updating a CRM sales opportunity, Actionable Messages allow you to take quick actions right from within Outlook. Actionable messages use the information from your connected services delivered on rich connector cards.

Some cards (Trello, Asana, GitHub, BitBucket, Twitter, and Wunderlist) include action buttons, such as Like, Comment, or Due Date, which allow you to take quick actions from Outlook rather than switching to other apps or logging in to other services. 

These actionable messages are also available in connectors for Microsoft 365 Groups.

STATUS: FIXED

In the latest builds of Outlook the error message “We cannot render a new Actionable Message right now. Please close an existing one in Microsoft Outlook and retry.” is expected if you currently have 5 or more actionable messages opened.  After this limit you need to close the open actionable messages to open the next one.  The Outlook Team is actively working to increase the limits.  

At this time the limits are:

  • Current Channel – 10 open Actionable Messages

  • Monthly Enterprise Channel – 5 open Actionable Messages

RELATED TOPICS

Connect apps to your inbox in Outlook on the web

What are Actionable Messages in Outlook and Office 365 Groups

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See Also

Fixes or workarounds for recent issues in Outlook for PC

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