Last Updated: September 20, 2022
ISSUE
When opening an Actionable Message, you receive the error message: “We cannot render a new Actionable Message right now. Please close an existing one in Microsoft Outlook and retry.”
What are Actionable Messages?
Whether you are filling out a survey, approving an expense report, or updating a CRM sales opportunity, Actionable Messages allow you to take quick actions right from within Outlook. Actionable messages use the information from your connected services delivered on rich connector cards.
Some cards (Trello, Asana, GitHub, BitBucket, Twitter, and Wunderlist) include action buttons, such as Like, Comment, or Due Date, which allow you to take quick actions from Outlook rather than switching to other apps or logging in to other services.
These actionable messages are also available in connectors for Microsoft 365 Groups.
STATUS: WORKAROUND
The Outlook Team is investigating this issue, and we will update this article when there is a change in status or when we have a fix.
To work around the issue, please close other Actionable Messages that may be open before taking action on another Actionable Message.
An alternative to closing messages is to restart Outlook.
RELATED TOPICS
Connect apps to your inbox in Outlook on the web
What are Actionable Messages in Outlook and Office 365 Groups
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