Applies ToLync Server 2013

Symptoms

You try to make a video call by using Microsoft Lync Web App on a MacBook Pro Late 2013 or MacBook Air (mid 2013) laptop. In this situation, you cannot see the video. Additionally, you receive the following error message:

Your camera isn't set up, or you're already using it. You can set it up in Options - look for the Video Device settings.

Resolution

To resolve this issue, install the following cumulative update:

2937310 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013 (Front End Server and Edge Server)

More Information

This issue occurs because the new FaceTime camera in a MacBook Pro Late 2013 or MacBook Air (mid 2013) laptop does not support the SequenceGrabber API. Therefore, the camera does not work in Lync Web App.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.