Error "Your camera isn't set up" in a Lync Web App video call on a MacBook Pro or a MacBook Air in Lync Server 2013

Symptoms

You try to make a video call by using Microsoft Lync Web App on a MacBook Pro Late 2013 or MacBook Air (mid 2013) laptop. In this situation, you cannot see the video. Additionally, you receive the following error message:

Your camera isn't set up, or you're already using it. You can set it up in Options - look for the Video Device settings.

Resolution

To resolve this issue, install the following cumulative update:

2937310 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013 (Front End Server and Edge Server)

More Information

This issue occurs because the new FaceTime camera in a MacBook Pro Late 2013 or MacBook Air (mid 2013) laptop does not support the SequenceGrabber API. Therefore, the camera does not work in Lync Web App.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.



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