EU sales list is generated incorrectly after you reverse an invoice transaction and then you create an invoice transaction with the same invoice number in Microsoft Dynamics AX 2012 and Microsoft Dynamics AX 2009 SP1

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Assume that you reverse an invoice transaction that was posted through a general journal in Microsoft Dynamics AX 2012 or in Microsoft Dynamics AX 2009 Service Pack 1 (SP1). You create a new invoice that uses the same invoice number as the invoice number in the reversed invoice transaction. In this situation, when you generate an EU (European Union) sales list, some amounts are duplicated in the EU sales list incorrectly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics AX 2012

  • Microsoft Dynamics AX 2009 Service Pack 1 (SP1)

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Microsoft Dynamics AX 2009 Service Pack 1

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

61,656

01-Aug-2012

10:38

x86

Kb2737703glp.xpo

Not applicable

52,567,014

01-Aug-2012

10:23

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:23

Not applicable

Kb2737703glp.xpo

Not applicable

54,528,981

01-Aug-2012

10:27

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:27

Not applicable

Kb2737703glp.xpo

Not applicable

4,297,948

01-Aug-2012

10:24

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:24

Not applicable

Kb2737703glp.xpo

Not applicable

15,102,845

01-Aug-2012

10:29

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:29

Not applicable

Kb2737703.xpo

Not applicable

67,660,286

01-Aug-2012

10:22

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:22

Not applicable

Kb2737703.xpo

Not applicable

68,044,094

01-Aug-2012

10:25

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:25

Not applicable

Kb2737703.xpo

Not applicable

57,098,135

01-Aug-2012

10:24

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:24

Not applicable

Kb2737703.xpo

Not applicable

57,045,835

01-Aug-2012

10:21

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:21

Not applicable

Kb2737703.xpo

Not applicable

65,920,881

01-Aug-2012

10:28

Not applicable

Metadata.xml

Not applicable

72

01-Aug-2012

10:28

Not applicable

Axsetupsp.exe

5.0.1100.45

1,636,568

01-Aug-2012

10:38

x86

Cabextractor.dll

Not applicable

19,168

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

538,864

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,336

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

534,768

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

534,768

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,672

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

538,880

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

538,880

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1500.1212

16,320

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

534,768

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,672

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

542,960

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,848

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,672

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

534,768

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

547,072

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

18,872

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

559,360

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

20,408

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

530,672

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Jul-2012

19:58

x86

Axsetupsp.resources.dll

5.0.1100.40

526,592

01-Aug-2012

10:38

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

15,800

09-Jul-2012

19:58

x86

Cabextractor.dll

Not applicable

22,752

01-Aug-2012

10:38

x64

For Microsoft Dynamics AX 2012

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

60,280

22-May-2012

02:09

x86

Axupdate.exe

Not applicable

60,264

22-May-2012

02:09

x86

Dynamicsax2012-kb2724897-extensions.axmodel

6.1.1108.1256

224,552

09-Jul-2012

12:21

Not applicable

Dynamicsax2012-kb2724897-foundation.axmodel

6.0.1108.1256

251,176

09-Jul-2012

12:21

Not applicable

Dynamicsax2012-kb2737703-foundation.axmodel

6.0.1108.1803

19,224

06-Aug-2012

19:02

Not applicable

Dynamicsax2012-kb2737703-syplabels.axmodel

6.0.1108.1803

936,216

06-Aug-2012

19:02

Not applicable

Axsetupsp.exe

6.0.1108.1288

1,378,536

09-Jul-2012

12:21

x86

Axutillib.dll

6.0.1108.806

821,480

22-May-2012

02:09

x86

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

02:09

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-2012

02:09

x86

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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