Symptoms

Assume that you have a document that has several end-user-defined characters (EUDCs), and the document has more than one EUDC font. You print the document by using an XPS print driver on a computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, Windows 7, or Windows Server 2008 R2. In this situation, only the EUDCs that are associated with the first EUDC font in the document are printed. Other EUDCs either disappear or are replaced by the EUDCs that are associated with the first EUDC font in the document.

Resolution

To resolve this issue, install the hotfix that is described in this article or the update rollup 2962409.

Windows version

Hotfix

Hotfix prerequisite

Update rollup

Update rollup prerequisite

Windows 8.1 and Windows Server 2012 R2

Not available

Not applicable

Get update rollup 2962409

Install Update 2919355first

Windows 8 and Windows Server 2012

Click "Hotfix Download Available"

No prerequisite

Not available

Not applicable

Windows 7 and Windows Server 2008 R2

Click "Hotfix Download Available"

Install Service Pack 1 first

Not available

Not applicable

Hotfix information for Windows 8, Windows Server 2012, Windows 7, and Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

    6.2.920 0.21xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

06-Jul-2012

20:07

Not applicable

Msxpsinc.gpd

Not applicable

73

06-Jul-2012

20:07

Not applicable

Msxpsinc.ppd

Not applicable

72

06-Jul-2012

20:07

Not applicable

Mxdwdrv.dll

0.3.9200.21035

990,208

03-May-2014

04:08

x86

P6disp.gpd

Not applicable

25,489

06-Jul-2012

20:04

Not applicable

P6font.gpd

Not applicable

3,293

06-Jul-2012

20:04

Not applicable

Pcl4res.dll

0.3.5479.0

294,400

06-Nov-2012

04:53

x86

Pcl5eres.dll

0.3.5479.0

1,067,008

06-Nov-2012

04:39

x86

Pcl5ures.dll

0.3.5479.0

1,067,520

06-Nov-2012

04:52

x86

Pclxl.dll

0.3.5479.0

208,896

06-Nov-2012

05:05

x86

Pclxl.gpd

Not applicable

10,375

06-Jul-2012

20:04

Not applicable

Pjl.gpd

Not applicable

1,156

06-Jul-2012

20:04

Not applicable

Pjlmon.dll

6.2.9200.20555

17,408

06-Nov-2012

04:24

x86

Ps5ui.dll

0.3.9200.21035

760,320

03-May-2014

05:10

x86

Pscript.hlp

Not applicable

26,038

06-Jul-2012

19:57

Not applicable

Pscript.ntf

Not applicable

1,060,548

06-Jul-2012

20:07

Not applicable

Pscript5.dll

0.3.9200.21035

558,080

03-May-2014

05:22

x86

Pscrptfe.ntf

Not applicable

1,288,252

06-Jul-2012

20:07

Not applicable

Ps_schm.gdl

Not applicable

5,561

06-Jul-2012

20:07

Not applicable

Stddtype.gdl

Not applicable

23,812

06-Jul-2012

20:07

Not applicable

Stdnames.gpd

Not applicable

14,362

06-Jul-2012

20:07

Not applicable

Stdschem.gdl

Not applicable

59,116

06-Jul-2012

20:07

Not applicable

Stdschmx.gdl

Not applicable

2,278

06-Jul-2012

20:07

Not applicable

Ttfsub.gpd

Not applicable

698

06-Jul-2012

20:07

Not applicable

Unidrv.dll

0.3.9200.20555

399,872

06-Nov-2012

04:24

x86

Unidrv.hlp

Not applicable

21,225

06-Jul-2012

19:57

Not applicable

Unidrvui.dll

0.3.9200.21035

784,384

03-May-2014

05:07

x86

Unires.dll

0.3.9200.20555

841,216

06-Nov-2012

04:36

x86

Xpssvcs.dll

6.2.9200.21035

988,672

03-May-2014

04:09

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

06-Jul-2012

20:10

Not applicable

Msxpsinc.gpd

Not applicable

73

06-Jul-2012

20:10

Not applicable

Msxpsinc.ppd

Not applicable

72

06-Jul-2012

20:10

Not applicable

Mxdwdrv.dll

0.3.9200.21035

914,432

03-May-2014

04:29

x64

P6disp.gpd

Not applicable

25,489

06-Jul-2012

20:06

Not applicable

P6font.gpd

Not applicable

3,293

06-Jul-2012

20:06

Not applicable

Pcl4res.dll

0.3.5479.0

294,400

06-Nov-2012

07:30

x64

Pcl5eres.dll

0.3.5479.0

1,067,008

06-Nov-2012

07:08

x64

Pcl5ures.dll

0.3.5479.0

1,067,520

06-Nov-2012

07:29

x64

Pclxl.dll

0.3.5479.0

208,896

06-Nov-2012

07:38

x64

Pclxl.gpd

Not applicable

10,375

06-Jul-2012

20:06

Not applicable

Pjl.gpd

Not applicable

1,156

06-Jul-2012

20:06

Not applicable

Pjlmon.dll

6.2.9200.20555

21,504

06-Nov-2012

04:24

x64

Ps5ui.dll

0.3.9200.21035

871,424

03-May-2014

04:55

x64

Pscript.hlp

Not applicable

26,038

06-Jul-2012

20:00

Not applicable

Pscript.ntf

Not applicable

1,062,732

06-Jul-2012

20:10

Not applicable

Pscript5.dll

0.3.9200.21035

645,120

03-May-2014

05:06

x64

Pscrptfe.ntf

Not applicable

1,293,180

06-Jul-2012

20:10

Not applicable

Ps_schm.gdl

Not applicable

5,561

06-Jul-2012

20:10

Not applicable

Stddtype.gdl

Not applicable

23,812

06-Jul-2012

20:10

Not applicable

Stdnames.gpd

Not applicable

14,362

06-Jul-2012

20:10

Not applicable

Stdschem.gdl

Not applicable

59,116

06-Jul-2012

20:10

Not applicable

Stdschmx.gdl

Not applicable

2,278

06-Jul-2012

20:10

Not applicable

Ttfsub.gpd

Not applicable

698

06-Jul-2012

20:10

Not applicable

Unidrv.dll

0.3.9200.21035

513,024

03-May-2014

04:30

x64

Unidrv.hlp

Not applicable

21,225

06-Jul-2012

20:00

Not applicable

Unidrvui.dll

0.3.9200.21035

918,528

03-May-2014

04:51

x64

Unires.dll

0.3.9200.20555

841,216

06-Nov-2012

07:04

x64

Xpssvcs.dll

6.2.9200.21035

1,435,136

03-May-2014

04:30

x64

Locale.gpd

Not applicable

14,088

06-Jul-2012

20:07

Not applicable

Msxpsinc.gpd

Not applicable

73

06-Jul-2012

20:07

Not applicable

Msxpsinc.ppd

Not applicable

72

06-Jul-2012

20:07

Not applicable

Mxdwdrv.dll

0.3.9200.21035

990,208

03-May-2014

04:08

x86

P6disp.gpd

Not applicable

25,489

06-Jul-2012

20:04

Not applicable

P6font.gpd

Not applicable

3,293

06-Jul-2012

20:04

Not applicable

Pcl4res.dll

0.3.5479.0

294,400

06-Nov-2012

04:53

x86

Pcl5eres.dll

0.3.5479.0

1,067,008

06-Nov-2012

04:39

x86

Pcl5ures.dll

0.3.5479.0

1,067,520

06-Nov-2012

04:52

x86

Pclxl.dll

0.3.5479.0

208,896

06-Nov-2012

05:05

x86

Pclxl.gpd

Not applicable

10,375

06-Jul-2012

20:04

Not applicable

Pjl.gpd

Not applicable

1,156

06-Jul-2012

20:04

Not applicable

Pjlmon.dll

6.2.9200.20555

17,408

06-Nov-2012

04:24

x86

Ps5ui.dll

0.3.9200.21035

760,320

03-May-2014

05:10

x86

Pscript.hlp

Not applicable

26,038

06-Jul-2012

19:57

Not applicable

Pscript.ntf

Not applicable

1,060,548

06-Jul-2012

20:07

Not applicable

Pscript5.dll

0.3.9200.21035

558,080

03-May-2014

05:22

x86

Pscrptfe.ntf

Not applicable

1,288,252

06-Jul-2012

20:07

Not applicable

Ps_schm.gdl

Not applicable

5,561

06-Jul-2012

20:07

Not applicable

Stddtype.gdl

Not applicable

23,812

06-Jul-2012

20:07

Not applicable

Stdnames.gpd

Not applicable

14,362

06-Jul-2012

20:07

Not applicable

Stdschem.gdl

Not applicable

59,116

06-Jul-2012

20:07

Not applicable

Stdschmx.gdl

Not applicable

2,278

06-Jul-2012

20:07

Not applicable

Ttfsub.gpd

Not applicable

698

06-Jul-2012

20:07

Not applicable

Unidrv.dll

0.3.9200.20555

399,872

06-Nov-2012

04:24

x86

Unidrv.hlp

Not applicable

21,225

06-Jul-2012

19:57

Not applicable

Unidrvui.dll

0.3.9200.21035

784,384

03-May-2014

05:07

x86

Unires.dll

0.3.9200.20555

841,216

06-Nov-2012

04:36

x86

Xpssvcs.dll

6.2.9200.21035

988,672

03-May-2014

04:09

x86

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1 and Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

05-Nov-2010

02:10

Not applicable

Msxpsinc.gpd

Not applicable

73

05-Nov-2010

02:10

Not applicable

Msxpsinc.ppd

Not applicable

72

05-Nov-2010

02:10

Not applicable

Mxdwdrv.dll

0.3.9200.21040

990,208

15-May-2014

01:54

x86

P6disp.gpd

Not applicable

25,489

05-Nov-2010

02:06

Not applicable

P6font.gpd

Not applicable

3,293

05-Nov-2010

02:06

Not applicable

Pcl4res.dll

0.3.5479.0

294,400

08-Nov-2013

22:45

x86

Pcl5eres.dll

0.3.5479.0

1,067,008

08-Nov-2013

22:45

x86

Pcl5ures.dll

0.3.5479.0

1,067,520

08-Nov-2013

22:45

x86

Pclxl.dll

0.3.5479.0

208,896

08-Nov-2013

22:45

x86

Pclxl.gpd

Not applicable

10,375

05-Nov-2010

02:06

Not applicable

Pjl.gpd

Not applicable

1,156

05-Nov-2010

02:06

Not applicable

Pjlmon.dll

6.2.9200.20555

17,408

15-May-2014

01:54

x86

Ps5ui.dll

0.3.9200.20854

759,808

15-May-2014

01:54

x86

Pscript.hlp

Not applicable

26,038

05-Nov-2010

02:00

Not applicable

Pscript.ntf

Not applicable

1,060,548

05-Nov-2010

02:11

Not applicable

Pscript5.dll

0.3.9200.20854

558,080

15-May-2014

01:54

x86

Pscrptfe.ntf

Not applicable

1,288,252

05-Nov-2010

02:11

Not applicable

Ps_schm.gdl

Not applicable

5,561

05-Nov-2010

02:10

Not applicable

Stddtype.gdl

Not applicable

23,812

05-Nov-2010

02:10

Not applicable

Stdnames.gpd

Not applicable

14,362

05-Nov-2010

02:10

Not applicable

Stdschem.gdl

Not applicable

59,116

05-Nov-2010

02:10

Not applicable

Stdschmx.gdl

Not applicable

2,278

05-Nov-2010

02:10

Not applicable

Ttfsub.gpd

Not applicable

698

05-Nov-2010

02:10

Not applicable

Unidrv.dll

0.3.9200.20555

399,872

15-May-2014

01:54

x86

Unidrv.hlp

Not applicable

21,225

05-Nov-2010

02:00

Not applicable

Unidrvui.dll

0.3.9200.20854

784,384

15-May-2014

01:54

x86

Unires.dll

0.3.9200.20555

841,216

08-Nov-2013

22:45

x86

Xpssvcs.dll

6.2.9200.20854

988,672

15-May-2014

01:55

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

05-Nov-2010

02:10

Not applicable

Msxpsinc.gpd

Not applicable

73

05-Nov-2010

02:10

Not applicable

Msxpsinc.ppd

Not applicable

72

05-Nov-2010

02:10

Not applicable

Mxdwdrv.dll

0.3.9200.21040

914,432

15-May-2014

02:31

x64

P6disp.gpd

Not applicable

25,489

05-Nov-2010

02:06

Not applicable

P6font.gpd

Not applicable

3,293

05-Nov-2010

02:06

Not applicable

Pcl4res.dll

0.3.5479.0

294,400

08-Nov-2013

23:10

x64

Pcl5eres.dll

0.3.5479.0

1,067,008

08-Nov-2013

23:10

x64

Pcl5ures.dll

0.3.5479.0

1,067,520

08-Nov-2013

23:10

x64

Pclxl.dll

0.3.5479.0

208,896

08-Nov-2013

23:10

x64

Pclxl.gpd

Not applicable

10,375

05-Nov-2010

02:06

Not applicable

Pjl.gpd

Not applicable

1,156

05-Nov-2010

02:06

Not applicable

Pjlmon.dll

6.2.9200.20555

21,504

15-May-2014

02:31

x64

Ps5ui.dll

0.3.9200.20854

871,424

15-May-2014

02:31

x64

Pscript.hlp

Not applicable

26,038

05-Nov-2010

02:00

Not applicable

Pscript.ntf

Not applicable

1,062,732

05-Nov-2010

02:10

Not applicable

Pscript5.dll

0.3.9200.20854

645,120

15-May-2014

02:31

x64

Pscrptfe.ntf

Not applicable

1,293,180

05-Nov-2010

02:10

Not applicable

Ps_schm.gdl

Not applicable

5,561

05-Nov-2010

02:10

Not applicable

Stddtype.gdl

Not applicable

23,812

05-Nov-2010

02:10

Not applicable

Stdnames.gpd

Not applicable

14,362

05-Nov-2010

02:10

Not applicable

Stdschem.gdl

Not applicable

59,116

05-Nov-2010

02:10

Not applicable

Stdschmx.gdl

Not applicable

2,278

05-Nov-2010

02:10

Not applicable

Ttfsub.gpd

Not applicable

698

05-Nov-2010

02:10

Not applicable

Unidrv.dll

0.3.9200.20854

513,024

15-May-2014

02:31

x64

Unidrv.hlp

Not applicable

21,225

05-Nov-2010

02:00

Not applicable

Unidrvui.dll

0.3.9200.20854

918,528

15-May-2014

02:31

x64

Unires.dll

0.3.9200.20555

841,216

08-Nov-2013

23:10

x64

Xpssvcs.dll

6.2.9200.20854

1,435,648

15-May-2014

02:31

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Locale.gpd

Not applicable

14,088

09-Jul-2013

06:40

Not applicable

Msxpsinc.gpd

Not applicable

73

09-Jul-2013

06:40

Not applicable

Msxpsinc.ppd

Not applicable

72

09-Jul-2013

06:40

Not applicable

Mxdwdrv.dll

0.3.7601.22685

1,479,168

15-May-2014

01:38

IA-64

P6disp.gpd

Not applicable

25,489

09-Jul-2013

06:35

Not applicable

P6font.gpd

Not applicable

3,293

09-Jul-2013

06:35

Not applicable

Pcl4res.dll

0.3.5479.0

292,352

15-May-2014

01:36

IA-64

Pcl5eres.dll

0.3.5479.0

1,057,792

15-May-2014

01:36

IA-64

Pcl5ures.dll

0.3.5479.0

1,058,304

15-May-2014

01:36

IA-64

Pclxl.dll

0.3.5479.0

207,872

15-May-2014

01:32

IA-64

Pclxl.gpd

Not applicable

10,375

09-Jul-2013

06:35

Not applicable

Pjl.gpd

Not applicable

1,156

09-Jul-2013

06:35

Not applicable

Pjlmon.dll

6.1.7601.22685

56,320

15-May-2014

01:38

IA-64

Ps5ui.dll

0.3.7601.22685

1,566,720

15-May-2014

01:38

IA-64

Pscript.hlp

Not applicable

26,038

09-Jul-2013

06:26

Not applicable

Pscript.ntf

Not applicable

1,062,732

09-Jul-2013

06:40

Not applicable

Pscript5.dll

0.3.7601.22685

1,160,192

15-May-2014

01:38

IA-64

Pscrptfe.ntf

Not applicable

1,293,180

09-Jul-2013

06:41

Not applicable

Ps_schm.gdl

Not applicable

5,561

09-Jul-2013

06:40

Not applicable

Stddtype.gdl

Not applicable

23,812

09-Jul-2013

06:40

Not applicable

Stdnames.gpd

Not applicable

14,362

09-Jul-2013

06:40

Not applicable

Stdschem.gdl

Not applicable

59,116

09-Jul-2013

06:40

Not applicable

Stdschmx.gdl

Not applicable

2,278

09-Jul-2013

06:40

Not applicable

Ttfsub.gpd

Not applicable

698

09-Jul-2013

06:40

Not applicable

Unidrv.dll

0.3.7601.22685

1,153,536

15-May-2014

01:38

IA-64

Unidrv.hlp

Not applicable

21,225

09-Jul-2013

06:26

Not applicable

Unidrvui.dll

0.3.7601.22685

1,652,736

15-May-2014

01:38

IA-64

Unires.dll

0.3.7601.22685

762,368

15-May-2014

01:36

IA-64

Xpssvcs.dll

6.1.7601.22685

3,529,728

15-May-2014

01:38

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about EUDC, go to the following Microsoft website:

General information about EUDCFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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