Symptoms

The Microsoft Exchange Information Store service (Store.exe) crashes. Then, a failover between database availability group (DAG) members occurs. When this issue occurs, you cannot connect to your mailbox.

Resolution

To resolve this issue, install the following update rollup:

2936871 Update Rollup 6 for Exchange Server 2010 Service Pack 3

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

Event ID 1000 and 7031 that resemble the following are generated in the Application log:


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