Microsoft Exchange diagnostics service crashes repeatedly in a Microsoft Exchange Server 2013 environment. Therefore, the diagnostics service can't create or start performance logs. Additionally, you receive the following error messages in the event logs:

Error 4999 Date/Time  Watson report about to be sent for process id: ProcessID, with parameters: E12IIS, c-RTL-AMD64, VersionNumber, M.E.Diagnostics.Service, M.E.Diagnostics.PerformanceLogger, M.E.D.P.PerformanceLogSet.StartLog, System.ArgumentException, 95c6, VersionNumber.%nErrorReportingEnabled: False %n MSExchange Common

Error 1007 Date/Time  Failed to create or start performance logs with error: System.ArgumentException: Value does not fall within the expected range.
at PlaLibrary.DataCollectorSetClass.start(Boolean Synchronous)
at Microsoft.Exchange.Diagnostics.PerformanceLogger.PerformanceLogSet.StartLog(Boolean synchronous)
at Microsoft.Exchange.Diagnostics.PerformanceLogger.PerformanceLogMonitor.CheckPerflogStatus(). Performance log: ExchangeDiagnosticsPerformanceLog. MSExchangeDiagnostics

The Task Scheduler stores the old tasks' GUID in memory, and the only way to clear them is to restart the service and clear the tasks manually.


This issue occurs because the failure counter that's triggered by Task Scheduler exceeds the threshold, and can't retrieve information from associated files.


To fix this issue, install Cumulative Update 19 for Exchange Server 2013 or a later cumulative update for Exchange Server 2013.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


Learn about the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!