Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario:

  • You install a virus scan application on a Microsoft Exchange Server 2010 mailbox server.

  • You use Microsoft Exchange Troubleshooting Assistant (Extra.exe) to request tracing and to collect diagnostic information on the server.

  • You select the Store component in Components to Trace and the tagVirusScanAdvanced tag in Trace Tags when you click the Select a Task tab.

  • You start the tracing.

In this scenario, the Store.exe process crashes. Additionally, the following log is logged in the Application log on the mailbox server:


This issue occurs because a specific parameter is not passed for tracing. Therefore, the Store.exe process crashes when the process tries to format the parameter for the virus scan.


To resolve this issue, install the following update rollup:

2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

More Information

For more information about the StoreTags members, visit the following Microsoft website:

General information about the StoreTags members

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?

Thank you for your feedback!