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Symptoms

Consider the following scenario:

  • You have a Microsoft Office Excel workbook on a network share folder.

  • The name of the share folder starts with a specific Japanese character.

  • You try to open the Excel workbook in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2.

In this scenario, you encounter one of the following situations:

  • If you use Excel 2003 to open the workbook, Excel 2003 freezes for several seconds before┬áthe workbook is opened.

  • If you create a shortcut to open the workbook, Excel freezes more than 30 seconds before the workbook is opened.

  • If you enable the WebClient service under Services in Administrative Tools in Control Panel, then you open the workbook and select empty cells, the system freezes for several seconds.

Resolution

To resolve this issue, install the November 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, see the Description of the standard terminology that is used to describe Microsoft software updates.

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