Explorer.exe continuously crashes after you upgrade to Windows Server Technical Preview or Windows 10 Technical Preview

Symptoms

The Explorer.exe process continuously crashes and restarts after you upgrade to Windows Server Technical Preview or Windows 10 Technical Preview.

Resolution

An update is available to resolve this problem.

How to obtain this update

Windows Update

This update is available from Windows Update.

Prerequisites

To install this update, you must have the following update installed:

3025096 Computer that has system compression enabled cannot install Windows Update in Windows 10 Technical Preview

Known issue

This update may not install on computers that have system compression enabled. To resolve this problem, install update 3025096.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows 10 Technical Preview

File name

File version

File size

Date

Time

Platform

Defaultquestions.json

Not applicable

858

08-Jun-2014

02:36

Not applicable

Shell32.dll

6.4.9879.5

20,431,896

25-Nov-2014

07:23

x86

Windows.systemtoast.explorer.lnk

Not applicable

1,450

25-Nov-2014

02:26

Not applicable

Windowsshell.manifest

Not applicable

670

02-May-2014

18:05

Not applicable


For all supported 64-bit versions of Windows 10 Technical Preview or Windows Server Technical Preview

File name

File version

File size

Date

Time

Platform

Defaultquestions.json

Not applicable

858

11-Jun-2014

09:12

Not applicable

Shell32.dll

6.4.9879.5

22,559,904

25-Nov-2014

09:20

x64

Windows.systemtoast.explorer.lnk

Not applicable

1,450

25-Nov-2014

02:24

Not applicable

Windowsshell.manifest

Not applicable

670

05-May-2014

06:03

Not applicable

Shell32.dll

6.4.9879.5

20,431,896

25-Nov-2014

07:23

x86

Additional file information


Additional information for all supported 32-bit versions of Windows 10 Technical Preview

File property

Value

File name

Update.mum

File version

Not applicable

File size

3,096

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

X86_521ad3cb344c210df87ff363d56ed87e_31bf3856ad364e35_6.4.9879.5_none_a4209e1eaf635026.manifest

File version

Not applicable

File size

687

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

X86_60a8fb5aaa730eceeb0d1f5067a6b12e_31bf3856ad364e35_6.4.9879.5_none_8ee0b60d5f36fd5c.manifest

File version

Not applicable

File size

695

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

X86_624a9737486bc6a069f1df842c6aaca4_31bf3856ad364e35_6.4.9879.5_none_ca37b85dd401672b.manifest

File version

Not applicable

File size

695

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

X86_6520baede4d0148836e1edae886f6ef7_31bf3856ad364e35_6.4.9879.5_none_d238b0f5f12222fc.manifest

File version

Not applicable

File size

695

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

X86_e03ca1df3f510850c2f83b82d28f43b1_31bf3856ad364e35_6.4.9879.5_none_4319a2f2607a997c.manifest

File version

Not applicable

File size

695

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.4.9879.5_none_f74cee039fb72adb.manifest

File version

Not applicable

File size

1,532,957

Date (UTC)

25-Nov-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Windowsshell.manifest

File version

Not applicable

File size

670

Date (UTC)

02-May-2014

Time (UTC)

18:05

Platform

Not applicable


Additional information for all supported 64-bit versions of Windows 10 Technical Preview or Windows Server Technical Preview

File property

Value

File name

Amd64_0c7c3f978fce0922ea09790782ea0ba1_31bf3856ad364e35_6.4.9879.5_none_966059a861ce9368.manifest

File version

Not applicable

File size

691

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_1232a98f17edfc5b57e1f1e7e09e6633_31bf3856ad364e35_6.4.9879.5_none_c1f6fbb61d256d00.manifest

File version

Not applicable

File size

699

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_51e77dddee2279681c40bbe4edf5ae6a_31bf3856ad364e35_6.4.9879.5_none_03c241385ad19cca.manifest

File version

Not applicable

File size

699

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_60a8fb5aaa730eceeb0d1f5067a6b12e_31bf3856ad364e35_6.4.9879.5_none_eaff519117946e92.manifest

File version

Not applicable

File size

697

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_624a9737486bc6a069f1df842c6aaca4_31bf3856ad364e35_6.4.9879.5_none_265653e18c5ed861.manifest

File version

Not applicable

File size

697

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_6520baede4d0148836e1edae886f6ef7_31bf3856ad364e35_6.4.9879.5_none_2e574c79a97f9432.manifest

File version

Not applicable

File size

697

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_b56b1da81c52864e25f7d99e66c58320_31bf3856ad364e35_6.4.9879.5_none_af52049bf237616c.manifest

File version

Not applicable

File size

691

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_dad0c797159bddd1fb97f71192d0664e_31bf3856ad364e35_6.4.9879.5_none_a5534c2bc6a144b1.manifest

File version

Not applicable

File size

699

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_e03ca1df3f510850c2f83b82d28f43b1_31bf3856ad364e35_6.4.9879.5_none_9f383e7618d80ab2.manifest

File version

Not applicable

File size

697

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_f92f19d0209707d5b2a073412000ff56_31bf3856ad364e35_6.4.9879.5_none_d521f59e85ebb75b.manifest

File version

Not applicable

File size

699

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.4.9879.5_none_536b898758149c11.manifest

File version

Not applicable

File size

1,524,347

Date (UTC)

25-Nov-2014

Time (UTC)

09:26

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,204

Date (UTC)

26-Nov-2014

Time (UTC)

03:27

Platform

Not applicable

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.4.9879.5_none_5dc033d98c755e0c.manifest

File version

Not applicable

File size

1,488,393

Date (UTC)

25-Nov-2014

Time (UTC)

07:24

Platform

Not applicable

File name

Windowsshell.manifest

File version

Not applicable

File size

670

Date (UTC)

05-May-2014

Time (UTC)

06:03

Platform

Not applicable



References

See the terminology that Microsoft uses to describe software updates.

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