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The Upload Center is being replaced by the Files Needing Attention experience that will show up inside the Microsoft 365 applications under File > Open. This new experience is more modern, integrated, and less intrusive compared to the Upload Center. 

What is the Upload Center?

The Upload Center is an application installed with Microsoft 365 where you can find Microsoft cloud files that are saved to your Microsoft 365 cache, including files that did not save to the cloud successfully. The most common reason why cloud files don’t save successfully is when you don't have internet connectivity.

Where should I go to find files that did not save successfully to the cloud?

You can go to File > Open > Files Needing Attention to find these files. The new Files Needing Attention section only appears if you have a file that didn't save successfully to the cloud.

Each app will show files for that specific app only, for example to find a Word file that did not save successfully, you will find them in Word. For Excel files, you'll find them in Excel, and so forth.

From Files Needing Attention, you can open the file and re-save, or, you can discard the changes completely. 

What types of files show up in “Files Needing Attention”?

Files that appear here are files you've opened from the Microsoft cloud - OneDrive, SharePoint in Microsoft 365, or SharePoint Server - that you're not syncing to the local device. When such a file does not save successfully, for example if you disconnect from the internet after opening the file and subsequently make changes to it, the file will appear under Files Needing Attention.

You can also open the file from the Most Recently Used list under the File menu, click a link to the file, or open it like you normally would. 

What versions of Microsoft 365 does this apply to?

The Files Needing Attention experience will start rolling out to the Microsoft 365 Current Channel first beginning May 2020 and will be introduced in other versions of Microsoft 365 over time. We plan to replace the Upload Center completely by the end of 2020 for the Current Channel customers. 

For our Semi-Annual Enterprise (Preview) customers, this change is tentatively scheduled for the July 2020 release at the earliest.

Will I lose any functionality? Will there be any data loss?


What about the Delete Cache option in the Upload Center?

This option will now be under File > Options > Save > Cache Settings

Will Admins be able to turn off Files Needing Attention?

Not at this time, no. 

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