Symptoms

Consider the following scenario:

  • You access an FTP site on a computer that is running Windows Server 2008 SP2, Windows 7 SP1, Windows Server 2008 R2 SP1, Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1 or Windows Server 2012 R2.

  • There is a folder (Folder1) on the FTP server. The folder can also be the root folder. The folder contains a file (File12) and a subfolder (Folder11).

  • Folder11 contains a file. The file has the same name as File12.

  • You perform a cut-and-paste operation to move Folder11 to the client computer.

In this scenario, File12 in Folder1 is removed unexpectedly. Note This issue also occurs when a folder in Folder11 has the same name as a folder in Folder1.

Cause

This issue occurs because Windows does not correctly delete Folder2 when you perform the cut-and-paste operation.

Resolution

Update information

How to obtain this update

Windows Update

This update is available from Windows Update.

Update rollup

To resolve this issue in Windows 8.1 or Windows Server 2012 R2, install update rollup 2911106. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2911106 Windows 8.1 and Windows Server 2012 R2 update rollup: January 2014

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows Server 2008

Download Download the package now.

All supported x64-based versions of Windows Server 2008

Download Download the package now.

All supported IA-64-based versions of Windows Server 2008

Download Download the package now.

All supported x86-based versions of Windows 7

Download Download the package now.

All supported x64-based versions of Windows 7

Download Download the package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the package now.

All supported IA-64-based versions of Windows Server 2008 R2

Download Download the package now.

All supported x86-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows 8

Download Download the package now.

All supported x64-based versions of Windows Server 2012

Download Download the package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating system.

  • Windows Server 2008 SP2

  • Windows 7 SP1

  • Windows Server 2008 R2 SP1

  • Windows RT

  • Windows 8

  • Windows Server 2012

  • Windows RT 8.1

  • Windows 8.1

  • Windows Server 2012 R2

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information and notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600 2. 23xxx

    Windows Server 2008

    SP2

    LDR

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.0.6002.18974

296,960

30-Oct-2013

02:12

x86

Msieftp.dll

6.0.6002.23261

296,960

30-Oct-2013

02:50

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.0.6002.18974

330,240

30-Oct-2013

04:32

x64

Msieftp.dll

6.0.6002.23261

330,240

30-Oct-2013

03:35

x64

Msieftp.dll

6.0.6002.18974

296,960

30-Oct-2013

02:12

x86

Msieftp.dll

6.0.6002.23261

296,960

30-Oct-2013

02:50

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.0.6002.18974

554,496

30-Oct-2013

04:00

IA-64

Msieftp.dll

6.0.6002.23261

554,496

30-Oct-2013

02:22

IA-64

Msieftp.dll

6.0.6002.18974

296,960

30-Oct-2013

02:12

x86

Msieftp.dll

6.0.6002.23261

296,960

30-Oct-2013

02:50

x86

Windows 7 and Windows Server 2008 R2 file information and notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.1.7601.18300

301,568

30-Oct-2013

02:19

x86

Msieftp.dll

6.1.7601.22496

301,568

30-Oct-2013

02:07

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.1.7601.18300

335,360

30-Oct-2013

02:32

x64

Msieftp.dll

6.1.7601.22496

335,872

30-Oct-2013

02:55

x64

Msieftp.dll

6.1.7601.18300

301,568

30-Oct-2013

02:19

x86

Msieftp.dll

6.1.7601.22496

301,568

30-Oct-2013

02:07

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.1.7601.18300

555,008

30-Oct-2013

01:35

IA-64

Msieftp.dll

6.1.7601.22496

555,520

30-Oct-2013

02:04

IA-64

Msieftp.dll

6.1.7601.18300

301,568

30-Oct-2013

02:19

x86

Msieftp.dll

6.1.7601.22496

301,568

30-Oct-2013

02:07

x86

Windows 8 and Windows Server 2012 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8, and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8, and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.2.9200.16754

273,408

01-Nov-2013

03:49

x86

Msieftp.dll

6.2.9200.20867

273,408

01-Nov-2013

03:51

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.2.9200.16754

312,320

01-Nov-2013

05:38

x64

Msieftp.dll

6.2.9200.20867

312,320

01-Nov-2013

04:11

x64

Msieftp.dll

6.2.9200.16754

273,408

01-Nov-2013

03:49

x86

Msieftp.dll

6.2.9200.20867

273,408

01-Nov-2013

03:51

x86

Windows 8.1 and Windows Server 2012 R2 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.3.9600.16477

273,920

27-Nov-2013

09:46

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Msieftp.dll

6.3.9600.16477

306,688

27-Nov-2013

10:24

x64

Msieftp.dll

6.3.9600.16477

273,920

27-Nov-2013

09:46

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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