Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 8 or Windows Server 2012.

  • The computer has a universal serial bus (USB) 2.0 port with hardware-controlled USB 2.0 Link Power Management (LPM) enabled.

  • You attach a USB 3.0 device to the USB 2.0 port.


In this scenario, the USB 3.0 device does not function correctly. For example, the device does not appear in Device Manager or any relevant application.

This problem affects the following devices:

  • ADATA S107 / 32GB

  • V63600-F Canvio 1.5TB

  • Toshiba V63700-C Canvio 1TB HDD

  • Sandisk Extreme 16 GB

  • Sandisk Extreme 32 GB

  • BUFFALO HD-PE500U3

  • Buffalo HD - HX1 1TB

  • WD My Passport USB3.0 HDD 500GB

  • FREECOM HARD DRIVE XS 1TB

  • SanDisk CZ80


Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.



Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Usbhub3.sys

6.2.9200.16684

362,840

08-Aug-2013

06:12

x86

Usbhub3.sys

6.2.9200.20792

362,840

08-Aug-2013

06:56

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Usbhub3.sys

6.2.9200.16684

447,320

08-Aug-2013

08:57

x64

Usbhub3.sys

6.2.9200.20792

447,320

08-Aug-2013

09:08

x64

For all supported ARM-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Usbhub3.sys

6.2.9200.16684

348,504

08-Aug-2013

03:46

Not Applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the link-power-management-usb-3.0.docx white paper for more information about Link Power Management in USB 3.0 hardware.

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

X86_usbhub3.inf_31bf3856ad364e35_6.2.9200.16684_none_f28b919b1e6c889f.manifest

File version

Not Applicable

File size

2,104

Date (UTC)

08-Aug-2013

Time (UTC)

06:16

Platform

Not Applicable

File name

X86_usbhub3.inf_31bf3856ad364e35_6.2.9200.20792_none_f3085de6379411ac.manifest

File version

Not Applicable

File size

2,104

Date (UTC)

08-Aug-2013

Time (UTC)

07:03

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

Amd64_usbhub3.inf_31bf3856ad364e35_6.2.9200.16684_none_4eaa2d1ed6c9f9d5.manifest

File version

Not Applicable

File size

2,108

Date (UTC)

08-Aug-2013

Time (UTC)

09:01

Platform

Not Applicable

File name

Amd64_usbhub3.inf_31bf3856ad364e35_6.2.9200.20792_none_4f26f969eff182e2.manifest

File version

Not Applicable

File size

2,108

Date (UTC)

08-Aug-2013

Time (UTC)

09:13

Platform

Not Applicable

Additional files for all supported ARM-based versions of Windows 8

File name

Arm_usbhub3.inf_31bf3856ad364e35_6.2.9200.16684_none_f28e03f31e69a765.manifest

File version

Not Applicable

File size

2,104

Date (UTC)

08-Aug-2013

Time (UTC)

03:51

Platform

Not Applicable


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