Symptoms
You change the sequence of products, categories, or variants for a virtual catalog in Catalog Manager in a Microsoft Commerce Server 2009 R2 environment. When you run an incremental catalog export and select the Export as virtual catalog option, the sequence changes that you made are not included in the export.
Note Typically, this problem occurs when the properties of the catalog items are not changed and only the sequence of the catalog items is changed. In this situation, the LastModified database column for the catalog items is not updated, and its contents are not included in the incremental export.
Resolution
To resolve this problem, take the following actions:
-
For existing catalog databases, run the KB2851530.sql script file against each database.
-
For new catalog databases, run the Cs2009r2sp1-kb2851530-x86.exe file. This updates the Catalogcreate.sql file for Commerce Server 2009 R2.
Note These files are included in the hotfix that is described in the following section.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have Commerce Server 2009 R2 Service Pack 1 installed.
Restart information
You do not have to restart the computer after you apply this hotfix. However, you must restart Internet Information Services (IIS) after you apply this hotfix. To restart IIS, open a Command Prompt window, type the following command, and then press Enter:
iisreset /restartNote This command stops all IIS services that are running and then restarts them.
Replacement information
This hotfix does not replace a previously released hotfix.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Commerce Server 2009 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cs2009r2sp1-kb2851530-x86.exe |
9.0.60613.0 |
506,552 |
13-Jun-2013 |
03:25 |
x86 |
|
Kb2851530.sql |
Not applicable |
15,847 |
30-Apr-2013 |
11:17 |
Not applicable |
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See The terminology that Microsoft uses to describe software updates.
