FIX: The configuration process for the Network Integration feature is unsuccessful when you reinstall Host Integration Server 2009


Consider the following scenario:

  • You have Microsoft Host Integration Server 2009 installed.

  • You successfully configure Host Integration Server 2009 Network Integration features, such as link services, connections, and logical units (LUs).

  • You apply a Host Integration Server 2009 cumulative update (CU), uninstall Host Integration Server 2009, and then reinstall Host Integration Server 2009.

In this scenario, when you run the Configuration tool (Configuration.exe) to configure Host Integration Server 2009, the configuration process for the Network Integration feature is unsuccessful. Additionally, information that resembles the following is logged in the configuration log file:

[time Info ConfigHelper] Attempting to open service manager.
[time Info ConfigHelper] Attempting to lock service database.
[time Error ConfigHelper] path\service.cpp(1240): FAILED hr = 80004005
[time Error ConfigHelper]             Failed to configure service: SnaBase
[time Error CHISConfigHelperUtilities] Failed in SetServiceSecurity
[time Error CHISConfigHelperUtilities] SnaBase
[time Info HISService] CHISService::Configure serviceName="SnaBase" userName="username" passWord="*******" domain="domain" AdminGroup="HIS Administrators" RuntimeGroup="HIS Runtime UsersLoadOrderGroup="MS_HIS"  FAILED
[time Warning Configuration Framework]Feature failed to configure: NetworkIntegration.


To resolve this issue, install cumulative update package 4 for Host Integration Server 2009.

For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:

2765212 Cumulative update package 4 for Host Integration Server 2009


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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