FIX: The Enterprise Single Sign-On Management Agent stops processing updates when an error occurs in a Host Integration Server (HIS) 2006 or HIS 2009 environment

Symptoms

Consider the following scenario in a Microsoft Host Integration Server 2006 or a Microsoft Host Integration Server 2009 environment:

  • You use the Enterprise Single Sign-On Management Agent (ENTSSO MA).

  • The management agent uses Microsoft Identity Lifecycle Manager (ILM) to update the Enterprise Single Sign-On database.

  • You use ILM to run a synchronization process that includes multiple updates for the ENTSSO MA to submit to the Enterprise Single Sign-On database.

  • The list of ENTSSO MA updates includes one or more ADD operations.

In this scenario, if an ADD operation is not completed successfully, the ENTSSO MA stops processing. Additionally, the ENTSSO MA cannot process any remaining updates when an error is encountered.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Host Integration Server 2009 installed to apply this hotfix.

Note This hotfix does not apply to Host Integration Server 2006.

Restart information

You do not have to restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Host Integration Server 2009, 32-bit Edition

File name

File version

File size

Date

Time

Platform

Microsoft.enterprisesinglesignon.managementagent.dll

6.0.306.2

67,496

01-Jun-2011

19:23

x86

Microsoft Host Integration Server 2009, 64-bit Edition

File name

File version

File size

Date

Time

Platform

Microsoft.enterprisesinglesignon.managementagent.dll

6.0.306.2

67,496

01-Jun-2011

19:25

x86

Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

After you apply this update, the Enterprise Single Sign-On Management Agent logs an event when an update fails. Additionally, ENTSSO MA continues to process any remaining updates.

The following is an example of the kind of event that is logged on the Identity Lifecycle Manager computer that is running Enterprise Single Sign-On Management Agent, and a new mapping cannot be created in the Enterprise Single Sign-On database:

Also, an event message that resembles the following is logged on the computer that is running Enterprise Single Sign-On Server where the Enterprise Single Sign-On database is hosted:

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