FIX: You may be unable to manage IIS by using Server Manager if two threads access IIS at the same time

Symptoms

Consider the following scenario. You have a process that has more than one thread. Additionally, the process uses the Internet Information Services (IIS) Active Directory Service Interfaces (ADSI) provider to access IIS. Two threads access IIS at the same time. In this scenario, you may be unable to manage IIS by using Server Manager.

When you try to manage IIS by using Server Manager, you receive a blank page, or you receive the following error message:

the path specified cannot be used at this time

When this problem occurs, you must restart IIS, or you must restart the process that uses the IIS ADSI provider.

Note This problem can occur for any process that uses ADSI to access IIS. For an example of this problem for the SharePoint Timer service (OWSTimer.exe) in Microsoft Office SharePoint Server 2007, see the "More information" section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed to apply this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2008 and Windows Vista Service Pack 1 x86

Date

Time

Version

Size

File name

19-Jun-2008

23:15

7.0.6001.22207

289,792

Adsiis.dll

19-Jun-2008

23:16

7.0.6001.22207

86,016

Iisext.dll

Windows Server 2008 and Windows Vista Service Pack 1 x64

Date

Time

Version

Size

File name

19-Jun-2008

23:44

7.0.6001.22207

330,752

Adsiis.dll

19-Jun-2008

23:46

7.0.6001.22207

105,984

Iisext.dll

Windows Server 2008 and Windows Vista Service Pack 1 IA-64

Date

Time

Version

Size

File name

19-Jun-2008

23:31

7.0.6001.22207

534,016

Adsiis.dll

19-Jun-2008

23:34

7.0.6001.22207

224,256

Iisext.dll

Windows Server 2003 x64 Service Pack 1

File name

File version

File size

Date

Time

Platform

Service pack (SP) requirement

Adsiis.dll

6.0.3790.3062

391,168

19-Dec-2007

13:36

x86

SP1

Wadsiis.dll

6.0.3790.3062

291,840

19-Dec-2007

13:36

x64

SP1

Windows Server 2003 x64 Service Pack 2

File name

File version

File size

Date

Time

Platform

SP requirement

Adsiis.dll

6.0.3790.4208

391,168

19-Dec-2007

13:41

x86

SP2

Wadsiis.dll

6.0.3790.4208

291,840

19-Dec-2007

13:41

x64

SP2

Windows Server 2003 x86 Service Pack 1

File name

File version

File size

Date

Time

Platform

Adsiis.dll

6.0.3790.3062

291,840

19-Dec-2007

15:07

x86

Windows Server 2003 x86 Service Pack 2

File name

File version

File size

Date

Time

Platform

Adsiis.dll

6.0.3790.4208

291,840

19-Dec-2007

15:19

x86

Windows Server 2003 IA-64 Service Pack 1

File name

File version

File size

Date

Time

Platform

SP requirement

Adsiis.dll

6.0.3790.3062

584,704

19-Dec-2007

13:38

x86

SP1

Wadsiis.dll

6.0.3790.3062

291,840

19-Dec-2007

13:38

IA-64

SP1

Windows Server 2003 IA-64 Service Pack 2

File name

File version

File size

Date

Time

Platform

SP requirement

Adsiis.dll

6.0.3790.4208

584,704

19-Dec-2007

13:42

x86

SP2

Wadsiis.dll

6.0.3790.4208

291,840

19-Dec-2007

13:42

IA-64

SP2

Note There are files named "Wadsiis.dll" for Windows Server 2003 x64 and for Windows Server 2003 IA-64. However, after you apply the hotfix, these files are renamed "Adsiis.dll" and are put in the following location:

C:\Windows\Syswow64\Inetsrv

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

This problem is likely to occur for the SharePoint Timer service (OWSTimer.exe) in Microsoft Office SharePoint Server 2007. When this problem occurs for the SharePoint Timer service, you may experience the following symptoms:

  • In SharePoint Server 2007, tasks that are scheduled do not run.

  • On the SharePoint Web front-end server, you see repeated errors in the Application log in Event Viewer. These errors usually include one of the following three events:

    • Event ID 6398

    • Event ID 6482

    • Event ID 7076

    For example, you may see an error message that resembles the following:

    Event Type: Error

    Event Source: Windows SharePoint Services 3

    Event Category: (964)

    Event ID: 6398

    Date: 11/7/2007

    Time: 5:45:38
    PM User: N/A

    Computer: 44MOSSAGRUK

    Description:

    The Execute method of job definition Microsoft.Office.Server.Administration.ApplicationServerAdministrationServiceJob

    (ID 02b5e3f2-21e3-4552-bf1d-6e152749458a) threw an exception. More information is included below.

    Attempted to read or write protected memory. This is often an indication that other memory is corrupt.



    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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