FIX: You receive an error message when no file is found on an FTP 7.5 server: "550-The system cannot find the file specified"

Symptoms

You run FTP 7.5 on a computer that is running Windows 7 or Windows Server 2008 R2. When you use the FTP NLST command on the computer, you may experience the problem that is described in one of the following scenarios.

Scenario 1

The NLST command does not return the full virtual path. Therefore, client programs that rely on the NLST command may not function correctly.

Consider the following scenario:

  • You have an FTP site that points to the following directory on the FTP server:

    c:\Inetpub\Ftproot

  • You create a subdirectory named Test in the Ftproot directory.

  • You add a file that is named Test.txt in the Test subdirectory. For example, you add the Test.txt file in the following directory:

    c:\Inetpub\Ftproot\Test

  • You use the FTP.exe utility to connect to the FTP site, and then you run the following command to copy the Test.txt file to the local computer:

    MGET /Test/*.txtNote The FTP.exe utility is the command-line FTP client that is installed by Windows.

In this scenario, the MGET command fails. Additionally, you receive the following error message:

200 EPRT command successful.
550-The system cannot find the file specified.
Win32 error: The system cannot find the file specified.
Error details: File system returned an error.
550 End


Scenario 2

The NLST FTP command returns error code 550 when there is no file that is found. However, you expect to receive "226 Transfer complete" information in this situation as in FTP 6. Therefore, client programs that rely on error code 226 may not function correctly.

Consider the following scenario:

  • You have an FTP site that points to the following directory on the FTP server:

    c:\Inetpub\Ftproot

  • You create a subdirectory named Test in the Ftproot directory.

  • You add a compressed file that has a .zip file name extension in the Test subdirectory. For example, you add the .zip file in the following directory:

    c:\Inetpub\Ftproot\Test

  • The root of the FTP site has no .zip files.

  • You use the FTP.exe utility to connect to the FTP site, and then you run the following command to return a list of .zip files in the Test subdirectory:

    ls *.zipNote The FTP.exe utility is the command-line FTP client that is installed by Windows.


In this scenario, no .zip files are listed. Additionally, you receive the following error message:

200 EPRT command successful.
550-The system cannot find the file specified.
Win32 error: The system cannot find the file specified.
Error details: File system returned an error.
550 End

Resolution

To resolve this problem, apply this hotfix to the computer that has FTP 7.5 installed.

More information about this hotfix

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have FTP 7.5 installed on the computer that is running Windows 7 or Windows Server 2008 R2 to apply this hotfix.

Restart information

You may have to restart the computer if the Microsoft FTP Service is running when you apply this hotfix. To avoid restarting the computer, stop the Microsoft FTP Service before you apply the hotfix.


Windows 7 and Windows Server 2008 R2 file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Ftpconfigext.dll

7.5.7600.14294

16,384

17-Aug-2010

04:26

x86

Ftpctrlps.dll

7.5.7600.14294

9,728

14-Jul-2009

01:15

x86

Ftpmib.dll

7.5.7600.16385

10,240

14-Jul-2009

01:15

x86

Ftpres.dll

7.5.7600.14294

14,848

14-Jul-2009

01:05

x86

Ftpsvc.dll

7.5.7600.14294

309,248

17-Aug-2010

04:26

x86

Ftpsvc.mof

Not applicable

69,252

13-Jul-2009

21:05

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ftpconfigext.dll

7.5.7600.14294

18,432

17-Aug-2010

05:14

x64

Ftpctrlps.dll

7.5.7600.14294

13,824

14-Jul-2009

01:40

x64

Ftpmib.dll

7.5.7600.16385

12,800

14-Jul-2009

01:40

x64

Ftpres.dll

7.5.7600.14294

14,848

14-Jul-2009

01:27

x64

Ftpsvc.dll

7.5.7600.14294

349,696

17-Aug-2010

05:14

x64

Ftpsvc.mof

Not applicable

69,252

13-Jul-2009

20:50

Not applicable

For all supported Itanium versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ftpconfigext.dll

7.5.7600.14294

40,960

17-Aug-2010

04:11

IA-64

Ftpctrlps.dll

7.5.7600.14294

22,528

14-Jul-2009

01:46

IA-64

Ftpmib.dll

7.5.7600.16385

23,552

14-Jul-2009

01:46

IA-64

Ftpres.dll

7.5.7600.14294

14,848

14-Jul-2009

01:35

IA-64

Ftpsvc.dll

7.5.7600.14294

782,336

17-Aug-2010

04:11

IA-64

Ftpsvc.mof

Not applicable

69,252

13-Jul-2009

20:48

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

1,624

Date (UTC)

17-Aug-2010

Time (UTC)

21:31

Platform

Not applicable

File name

X86_8a5473cdac17eec9cdd1fea84db72b37_31bf3856ad364e35_6.1.7600.20782_none_070dfc851f28b960.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Aug-2010

Time (UTC)

21:31

Platform

Not applicable

File name

X86_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.20782_none_4ac80e551014c3bd.manifest

File version

Not applicable

File size

31,009

Date (UTC)

17-Aug-2010

Time (UTC)

21:36

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_6fb705da971d77554c0b298ba757b004_31bf3856ad364e35_6.1.7600.20782_none_eb9d746fbbf18d62.manifest

File version

Not applicable

File size

1,046

Date (UTC)

17-Aug-2010

Time (UTC)

21:31

Platform

Not applicable

File name

Amd64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.20782_none_a6e6a9d8c87234f3.manifest

File version

Not applicable

File size

31,015

Date (UTC)

17-Aug-2010

Time (UTC)

21:39

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,842

Date (UTC)

17-Aug-2010

Time (UTC)

21:31

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.20782_none_b13b542afcd2f6ee.manifest

File version

Not applicable

File size

11,616

Date (UTC)

17-Aug-2010

Time (UTC)

04:51

Platform

Not applicable

Additional files for Itanium versions of Windows Server 2008 R2

File name

Ia64_2c86fbe9823be1fcd9824e196f3888ac_31bf3856ad364e35_6.1.7600.20782_none_39099b87f10fe45a.manifest

File version

Not applicable

File size

1,044

Date (UTC)

17-Aug-2010

Time (UTC)

21:31

Platform

Not applicable

File name

Ia64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.20782_none_4ac9b24b1012ccb9.manifest

File version

Not applicable

File size

31,012

Date (UTC)

17-Aug-2010

Time (UTC)

21:31

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,456

Date (UTC)

17-Aug-2010

Time (UTC)

21:31

Platform

Not applicable

File name

Wow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7600.20782_none_b13b542afcd2f6ee.manifest

File version

Not applicable

File size

11,616

Date (UTC)

17-Aug-2010

Time (UTC)

04:51

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The NLST FTP command is used to return a list of file names in the given directory. This command uses the current directory when no other information is provided.

The MGET FTP command is used to copy multiple remote files to the local computer by using the current file transfer type.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×