Sign in with Microsoft
Sign in or create an account.

Symptoms

Consider the following scenario:

  • A client computer that is running Windows 7 or Windows Server 2008 R2 is in an Active Directory domain.

  • You use a Group Policy Object (GPO) to configure the folder redirection policy to redirect a document folder to a share folder. For example, you configure the following path: \\userst\s\1\prefs\appdata.

  • You use the GPO to configure the folder redirection policy to redirect the document folder to a different sub folder in the same share folder. For example, you configure the following path: \\userst\s\1\appdata.

  • You log on to the domain from the client computer, and then you try to open the redirected share folder.


In this scenario, the folder redirection policy fails. Therefore, you cannot open the redirected share folder. Additionally, an event that resembles the following is logged in the event log:

Note Before you redirect the folder to a different sub folder, the folder redirection policy works as expected.

Cause

This issue occurs because the GPO does not copy the redirected folder to the destination folder when you change the redirected folder in Windows 7 or Windows Server 2008 R2 by using GPO. Instead, the GPO tries to copy the redirected folder to the offline file cache. However, before the GPO copies the files to the offline file cache, the GPO sets the share folder to offline mode. Therefore, when the source folder and the destination folder are in the same share folder, the CopyFolders function fails.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

If you experience the issue that is described in this article, pin the original share folder (the share folder that corresponds to the \\userst\s\1\prefs\appdata path in the example in the 'Symptoms' section) on the computer after you install the hotfix. To do this, follow these steps:

  1. Open Windows Explorer.

  2. Right-click the share folder that you want to pin on the computer.

  3. Click Always available offline.


Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

File name

File version

File size

Date

Time

Shell32.dll

6.1.7600.21346

12,871,168

17-Oct-2012

23:34

Shell32.dll

6.1.7601.22136

12,874,240

17-Oct-2012

23:04


File name

File version

File size

Date

Time

Platform

Shell32.dll

6.1.7600.21346

14,170,112

18-Oct-2012

00:27

x64

Shell32.dll

6.1.7601.22136

14,174,208

17-Oct-2012

23:55

x64


File name

File version

File size

Date

Time

Platform

Shell32.dll

6.1.7600.21346

21,182,976

17-Oct-2012

23:23

IA-64

Shell32.dll

6.1.7601.22136

21,190,656

17-Oct-2012

23:05

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

File name

X86_7d0f6a0de916179ebf7333bf2ab64a85_31bf3856ad364e35_6.1.7601.22136_none_d84a6838486af6a6.manifest

File version

Not applicable

File size

695

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

X86_e29add52a6bfeaaa699a8cd382020fec_31bf3856ad364e35_6.1.7600.21346_none_197c888390228dd5.manifest

File version

Not applicable

File size

695

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21346_none_6cb545188c4be907.manifest

File version

Not applicable

File size

1,059,457

Date (UTC)

18-Oct-2012

Time (UTC)

04:51

File name

X86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22136_none_6ea6720a896a3902.manifest

File version

Not applicable

File size

1,059,457

Date (UTC)

18-Oct-2012

Time (UTC)

06:32


File name

Amd64_08c29b331e15dcf67a98c61725c2734e_31bf3856ad364e35_6.1.7600.21346_none_7e72fe13ef0ddeb5.manifest

File version

Not applicable

File size

699

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

Amd64_10583788859032ab20ecedc319bc339d_31bf3856ad364e35_6.1.7601.22136_none_af52e661fb6e3747.manifest

File version

Not applicable

File size

1,040

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

Amd64_ed8cda80bed7b61e45c72f97482c017f_31bf3856ad364e35_6.1.7601.22136_none_31d930d09a4e6fd1.manifest

File version

Not applicable

File size

699

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

Amd64_f9256ed059c7d58da904c60301efea68_31bf3856ad364e35_6.1.7600.21346_none_f5a4629cdad48eb9.manifest

File version

Not applicable

File size

1,040

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21346_none_c8d3e09c44a95a3d.manifest

File version

Not applicable

File size

1,058,443

Date (UTC)

18-Oct-2012

Time (UTC)

04:46

File name

Amd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22136_none_cac50d8e41c7aa38.manifest

File version

Not applicable

File size

1,058,443

Date (UTC)

18-Oct-2012

Time (UTC)

07:24

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21346_none_d3288aee790a1c38.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

18-Oct-2012

Time (UTC)

04:47

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22136_none_d519b7e076286c33.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

18-Oct-2012

Time (UTC)

04:39


File name

Ia64_892b065ac3eac3fdf7348dff66c8399a_31bf3856ad364e35_6.1.7601.22136_none_5fa4e3614eed9730.manifest

File version

Not applicable

File size

1,038

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

Ia64_ae8d2a50a5ccfb0045225cd8674ca493_31bf3856ad364e35_6.1.7600.21346_none_0e1595dde6605f87.manifest

File version

Not applicable

File size

1,038

Date (UTC)

18-Oct-2012

Time (UTC)

10:37

File name

Ia64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21346_none_6cb6e90e8c49f203.manifest

File version

Not applicable

File size

1,058,441

Date (UTC)

18-Oct-2012

Time (UTC)

04:43

File name

Ia64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22136_none_6ea81600896841fe.manifest

File version

Not applicable

File size

1,058,441

Date (UTC)

18-Oct-2012

Time (UTC)

04:15

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21346_none_d3288aee790a1c38.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

18-Oct-2012

Time (UTC)

04:47

File name

Wow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.22136_none_d519b7e076286c33.manifest

File version

Not applicable

File size

1,054,916

Date (UTC)

18-Oct-2012

Time (UTC)

04:39


Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×