Symptoms

Consider the following scenario:

  • On a Windows 8.1-based computer, you configure a multi-GPU system that has display drivers that support advanced timing features.

  • On this computer, you install Microsoft Visual Studio 2013 and then apply update 2933779 (Visual Studio 2013 Update 3) or update 2994375 (Visual Studio 2013 Update 4 RC).

  • You use the GPU performance tool to try to analyze the GPU performance of an application.

In this scenario, you experience one or more of the following symptoms:

  • The graphics adapter crashes.

  • The timing data is incorrect.

  • No timing data is returned.

  • Other unpredictable behavior occurs.

Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows 8.1 or Windows Server 2012 R2.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows 8.1 or Windows Server 2012 R2To resolve this issue, install the update rollup that is dated November 2014.

Get the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2

Get the hotfix for Windows 8.1 or Windows Server 2012 R2A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must first have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2.

Registry informationTo enable this fix, you do not have to make any changes to the registry.

Restart requirementYou do not have to restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notesImportant Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Microsoft-windows-desktopwindowmanager-compositor.ptxml

Not applicable

4,069

21-Aug-2013

23:39

Not applicable

D3d11.dll

6.3.9600.17381

1,946,656

20-Sep-2014

19:32

x86

Lddmcore.ptxml

Not applicable

7,208

06-Mar-2014

01:37

Not applicable

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Microsoft-windows-desktopwindowmanager-compositor.ptxml

Not applicable

4,069

22-Aug-2013

06:44

Not applicable

Lddmcore.ptxml

Not applicable

7,208

06-Mar-2014

01:36

Not applicable

Microsoft-windows-desktopwindowmanager-compositor.ptxml

Not applicable

4,069

21-Aug-2013

23:39

Not applicable

D3d11.dll

6.3.9600.17381

1,946,656

20-Sep-2014

19:32

x86

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File name

Package_1_for_kb3002869~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

1,812

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

Package_2_for_kb3002869~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

2,019

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

Package_3_for_kb3002869~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

2,505

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

Package_for_kb3002869_rtm_gm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

1,957

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

Package_for_kb3002869_rtm~31bf3856ad364e35~x86~~6.3.1.0.mum

File version

Not applicable

File size

1,866

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

X86_4171f1451ff5bb8673cdb68b73502b56_31bf3856ad364e35_6.3.9600.17381_none_a4c7ed685ab9d7c7.manifest

File version

Not applicable

File size

1,050

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

X86_c184db6c2005e93e3eb0027ab9a2cbf9_31bf3856ad364e35_6.3.9600.17381_none_6d27b7a96cefb1c7.manifest

File version

Not applicable

File size

1,753

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

X86_ed899e732d00a2bb406f99f1c450dd59_31bf3856ad364e35_6.3.9600.17381_none_b9f32b1a20969d53.manifest

File version

Not applicable

File size

696

Date (UTC)

23-Sep-2014

Time (UTC)

13:00

Platform

Not applicable

File name

X86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17381_none_9a1effd85afa5157.manifest

File version

Not applicable

File size

155,726

Date (UTC)

20-Sep-2014

Time (UTC)

19:39

Platform

Not applicable

File name

X86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17381_none_8454fbb7e9487a3c.manifest

File version

Not applicable

File size

714,881

Date (UTC)

20-Sep-2014

Time (UTC)

19:39

Platform

Not applicable

File name

X86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17381_none_cf1b25343a291ca2.manifest

File version

Not applicable

File size

112,634

Date (UTC)

20-Sep-2014

Time (UTC)

19:39

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17381_none_4065457fff292856.manifest

File version

Not applicable

File size

385,241

Date (UTC)

20-Sep-2014

Time (UTC)

19:39

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

Amd64_2b5edfd2373e2502ef4a3f306761fa6d_31bf3856ad364e35_6.3.9600.17381_none_9ad011a32df1eb39.manifest

File version

Not applicable

File size

1,056

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Amd64_4171f1451ff5bb8673cdb68b73502b56_31bf3856ad364e35_6.3.9600.17381_none_00e688ec131748fd.manifest

File version

Not applicable

File size

1,052

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Amd64_790af24983f152c472e4cf8c28c88d8f_31bf3856ad364e35_6.3.9600.17381_none_dc189631dfb72ddc.manifest

File version

Not applicable

File size

700

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Amd64_b1c8d62a54cad4d2103f9f004f12b02e_31bf3856ad364e35_6.3.9600.17381_none_916b0a0fe0d8722a.manifest

File version

Not applicable

File size

1,086

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Amd64_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17381_none_f63d9b5c1357c28d.manifest

File version

Not applicable

File size

155,730

Date (UTC)

20-Sep-2014

Time (UTC)

20:21

Platform

Not applicable

File name

Amd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17381_none_e073973ba1a5eb72.manifest

File version

Not applicable

File size

714,883

Date (UTC)

20-Sep-2014

Time (UTC)

20:21

Platform

Not applicable

File name

Amd64_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17381_none_2b39c0b7f2868dd8.manifest

File version

Not applicable

File size

112,636

Date (UTC)

20-Sep-2014

Time (UTC)

20:21

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.17381_none_9c83e103b786998c.manifest

File version

Not applicable

File size

385,245

Date (UTC)

20-Sep-2014

Time (UTC)

20:21

Platform

Not applicable

File name

Package_1_for_kb3002869~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

1,822

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Package_2_for_kb3002869~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,031

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Package_3_for_kb3002869~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,521

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Package_4_for_kb3002869~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,710

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Package_5_for_kb3002869~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,283

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Package_6_for_kb3002869~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,320

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Package_for_kb3002869_rtm_gm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

2,806

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

Package_for_kb3002869_rtm~31bf3856ad364e35~amd64~~6.3.1.0.mum

File version

Not applicable

File size

3,429

Date (UTC)

23-Sep-2014

Time (UTC)

13:03

Platform

Not applicable

File name

X86_microsoft-windows-d..wmanager-compositor_31bf3856ad364e35_6.3.9600.17381_none_9a1effd85afa5157.manifest

File version

Not applicable

File size

155,726

Date (UTC)

20-Sep-2014

Time (UTC)

19:39

Platform

Not applicable

File name

X86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_6.3.9600.17381_none_8454fbb7e9487a3c.manifest

File version

Not applicable

File size

714,881

Date (UTC)

20-Sep-2014

Time (UTC)

19:39

Platform

Not applicable

File name

X86_microsoft-windows-directx-dxgi_31bf3856ad364e35_6.3.9600.17381_none_cf1b25343a291ca2.manifest

File version

Not applicable

File size

112,634

Date (UTC)

20-Sep-2014

Time (UTC)

19:39

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

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