Group Policy Management Console crashes when you click the target domain

Symptoms

Consider the following scenario:

  • You use the Group Policy Management Console (GPMC) on a computer that runs Windows 8.1, Windows Server 2012 R2, Windows 8, Windows Server 2012, or a later version to manage a domain.

  • You have a Riverbed Steelhead WAN Optimizer in the network that has the Active Directory Integrated mode enabled.

  • In the GPMC console, you click the target domain.

In this situation, the GPMC console crashes.

Resolution

To resolve this issue in Windows 8.1 and Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows 8 and Windows Server 2012, install the hotfix that is described in this article.

Update information for Windows 8.1 and Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows 8 and Windows Server 2012

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Gpmgmt.dll

6.2.9200.20927

1,775,104

26-Jan-2014

23:43

x86

Gprsop.dll

6.2.9200.16384

472,064

26-Jul-2012

00:48

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Gpmgmt.dll

6.2.9200.20927

2,317,312

27-Jan-2014

05:21

x64

Gprsop.dll

6.2.9200.16384

499,712

26-Jul-2012

03:05

x64

Gpmgmt.dll

6.2.9200.20927

1,775,104

26-Jan-2014

23:43

x86

Gprsop.dll

6.2.9200.16384

472,064

26-Jul-2012

00:48

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Package_1_for_kb2928427~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not applicable

File size

1,852

Date (UTC)

27-Jan-2014

Time (UTC)

13:21

Platform

Not applicable

File name

Package_for_kb2928427_rtm~31bf3856ad364e35~x86~~6.2.1.0.mum

File version

Not applicable

File size

1,463

Date (UTC)

27-Jan-2014

Time (UTC)

13:21

Platform

Not applicable

File name

X86_84082b93c1050085ea8c37edbeecab8d_31bf3856ad364e35_6.2.9200.20927_none_1537d98e4946c298.manifest

File version

Not applicable

File size

725

Date (UTC)

27-Jan-2014

Time (UTC)

13:21

Platform

Not applicable

File name

X86_microsoft-windows-g..admintools-gpmc-api_31bf3856ad364e35_6.2.9200.20927_none_c429a7f929a6fa03.manifest

File version

Not applicable

File size

64,755

Date (UTC)

27-Jan-2014

Time (UTC)

13:21

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_e5e933857ce1e3a38a03cd14f3044b94_31bf3856ad364e35_6.2.9200.20927_none_e9214a8e72c3bf2f.manifest

File version

Not applicable

File size

1,098

Date (UTC)

27-Jan-2014

Time (UTC)

13:22

Platform

Not applicable

File name

Amd64_microsoft-windows-g..admintools-gpmc-api_31bf3856ad364e35_6.2.9200.20927_none_2048437ce2046b39.manifest

File version

Not applicable

File size

64,761

Date (UTC)

27-Jan-2014

Time (UTC)

13:22

Platform

Not applicable

File name

Package_1_for_kb2928427~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

2,318

Date (UTC)

27-Jan-2014

Time (UTC)

13:22

Platform

Not applicable

File name

Package_for_kb2928427_rtm~31bf3856ad364e35~amd64~~6.2.1.0.mum

File version

Not applicable

File size

1,684

Date (UTC)

27-Jan-2014

Time (UTC)

13:22

Platform

Not applicable

File name

X86_microsoft-windows-g..admintools-gpmc-api_31bf3856ad364e35_6.2.9200.20927_none_c429a7f929a6fa03.manifest

File version

Not applicable

File size

64,755

Date (UTC)

27-Jan-2014

Time (UTC)

13:22

Platform

Not applicable


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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