Symptoms

Consider the following scenario:

  • You deploy a Microsoft Lync Server 2013 environment.

  • You have many users who install a high-definition (HD) camera together with a Lync 2013 client in the environment, such as user A and user B.

  • User A sends an invitation for a video conference to user B.

  • In Lync 2013, user A un-selects the Crop and center my video in meetings option on the Video Device tab in the Lync - Options dialog box.

  • User A and user B join the video conference, and then they maximize the video window.

In this situation, the video that user B receives stutters. For example, the video pictures may freeze for anywhere between a half second and five seconds.

Note This issue does not occur in a peer-to-peer HD video conference.

Resolution

To resolve this issue, install the following cumulative update:

2937297 August 2014 Cumulative Update 5.0.8308.738 for Lync Server 2013, web components server

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