Symptoms
Consider the following scenario:
-
You are running Microsoft Skype for Business 2016.
-
You have Human Interface Device (HID) interop fully enabled in Skype for Business 2016 and Microsoft Teams.
-
You try to make or receive a Teams call.
-
You tap or double-tap the call start button on the supported HID device.
In this situation, Skype for Business 2016 plays a dial tone only.
Resolution
To fix this issue, install the April 7, 2020, update (KB4484286) for Microsoft Skype for Business 2016.
