This article describes the issues that are fixed in the Microsoft Outlook 2010 hotfix package that is dated June 10, 2014.


Issues that this hotfix package fixes

  • Assume that you install the Microsoft Dynamics CRM for Outlook. After you install the August 2013 cumulative update for Microsoft Outlook 2010, when you click the Appointment button on the CRM tab, CRM creates and saves a blank appointment to the calendar.

  • Assume that you print an email message in Outlook 2010. When you cancel the print job, you may receive an error message that resembles the following:

    There was an error when printing started. To check the printer setup, double-click the Printers icon in the Windows Control Panel.

  • When you move the mouse pointer over a person's name or a contact card in an email message that is created by a "mailto" link in Outlook 2010, another compose email message appears.

  • When you add a user who has a certificate to contacts in Outlook 2010, Outlook may crash.

  • Outlook does not set the archive attribute when you save an attachment.

  • Assume that your administrator created a transport rule to generate a non-delivery report (NDR) for certain messages. The rule adds custom text to the NDR body that explains the reason for the rejection. When you receive such an NDR in Outlook 2010 in online mode and your mailbox is located on an Exchange Server 2013 server, the NDR does not display the custom body, but instead displays Outlook automatically generated content.

More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have either Microsoft Office 2010 Service Pack 1 (SP1) or Service Pack 2 (SP2) installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

List of all Office 2010 SP1 packages

List of all Office 2010 SP2 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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