Hotfix KB2863875 for Office 2013 October 14, 2014 (Csi-x-none.msp; Mso-x-none.msp)

Issue that this hotfix package fixes

• Consider the following scenario:
  

  • You set up proxy settings in Windows Internet Explorer by using the Automatically detect settings setting.

  • You connect to a domain network, and then you install Microsoft 365 Apps for enterprise.

  In this scenario, when you start an Office application, the product cannot be automatically activated.
  
  

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix package, you must have Office 2013 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

After you install the hotfix package, follow these steps to fix the issue.

1. Exit all Microsoft Office applications.

2. Start Registry Editor:
   

   • In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.

   • In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.

3. Locate and then select the following registry subkey:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\15.0\Common\Internet\If you have a 32-bit version of Office installed on a 64-bit version of Windows, locate and then select the following registry subkey:HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\15.0\Common\Internet\

4. On the Edit menu, point to New, and then click DWORD Value.

5. Type RemoveQueryStringBeforeProxyLookup, and then press the Enter key.

6. In the Details pane, right-click RemoveQueryStringBeforeProxyLookup, and then click Modify.

7. In the Value data box, type 1, and then click OK.

8. Exit Registry Editor.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.