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This article describes the issues that are fixed in the Microsoft Office 2010 hotfix package that is dated November 11, 2014. Click the "Hotfix Download Available" button to get the hotfix. This hotfix has a prerequisite.

Issues that this hotfix package fixes

  • Assume that you install February 2013 cumulative update for Outlook 2010. You create a Rich Text Format (RTF) email message and save it as an Outlook Form Template (OFT) file. In this situation, when you open the OFT file from the file explorer, the file is opened as an HTML file that has incorrect fonts and formatting. This issue only occurs when Outlook uses an online mode profile.

  • Assume that you create a Word 2010 document. You type some Hebrew text with numbers into the document and save the document as a PDF file. You open the PDF file, copy the numbers and paste them to a new document. In this situation, the numbers may appear with the digits reversed (for example as 321 instead of 123) or with different digits completely.

  • Assume that you open a Word 2010 document in a Windows 7-based client computer. When you change the vertical text from Yu font style to another font style, the parentheses and the punctuations are displayed incorrectly.

  • Consider the following scenario:

    • You open the Input Method Editor (IME) pad in a Word 2010 document.

    • You make some changes in the document.

    • You leave the IME pad open and move the pointer over Style in the ribbon to show style preview.

    • You save the Word document.

    • You make some additional changes in the document.

    • You save and close the Word document.

    In this scenario, when you open the document again, the changes are missing.

How to get the hotfix

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix information

Registry Information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.


To install this hotfix package, you must have Office 2010 Service Pack 2 (SP2) installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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