Hotfix rollup 2678120 is available for Microsoft Dynamics RMS Store Operations 2.0 and for Microsoft Dynamics RMS Headquarters 2.0


Applies to region

This article applies to Microsoft Dynamics Retail Management System for all regions.

Introduction

This article describes a hotfix rollup that corrects several issues in Microsoft Dynamics Retail Management System (RMS) Store Operations 2.0 and in Microsoft Dynamics Retail Management System (RMS) Headquarters 2.0. The build number of this hotfix rollup is 2.0.0163.

This hotfix rollup fixes the following issues:

  • When you change the date in the PO date field in a purchase order before the purchase order is saved for the first time, the date changes are not saved. BUG #: 950 (Retail Management Systems SE)

  • When you process a "Style 401: Request Data Upload" worksheet, customers who have no changes are updated unexpectedly. BUG #: 1341 (Retail Management Systems SE)

  • When users from different computers create separate purchase orders for different suppliers at the same time, an item that is added to the purchase order in one computer is added to the purchase order on another computer. BUG #: 1359 (Retail Management Systems SE)

  • When you try to start Microsoft Dynamics RMS Store Operations POS, and the Net Display function is enabled, you receive the following error message:

    Runtime error '438': Object doesn't support this property or method.

    BUG #: 1499 (Retail Management Systems SE)

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Before you install this hotfix rollup, you must have Microsoft Dynamics RMS Service Pack 4 (SP4) installed. To verify that you have Microsoft Dynamics RMS SP4 installed, follow these steps:

  1. Start Store Operations Manager.

  2. On the Help menu, click About Store Operations Manager.

  3. Verify that Service Pack 4 (2.0.0155) or a later service pack is installed.

Installation information

Headquarters

If you use Headquarters with multiple stores, install the hotfix rollup on all the computers.

Important Make sure that you install the hotfix rollup when no activity will occur in the stores.


Install the hotfix rollup on each computer that has any one of the following programs installed.

  • Headquarters Client

  • Headquarters Manager

  • Headquarters Server

  • Store Operations Manager

  • Store Operations POS

Important Make sure that the hotfix rollup is installed on all the computers that are running Headquarters or that are running Store Operations before you use any Microsoft Dynamics Retail Management System program. We have not tested environments that are partially updated, and we do not support them.

We recommend that you stop communications between the Headquarters Client program and the Headquarters Server program before you install this hotfix rollup. To do this, follow these steps for each store on the computer where the Headquarters Client is installed.

  1. Start Headquarters Client.

  2. On the File menu, click Configuration, click the Schedule tab, and then click to select the Manual Connection Only check box.

  3. Click OK.

Store Operations

If you have a single store that uses Store Operations with one or more computers, you must install the hotfix rollup on all the computers. Install the hotfix rollup when no activity will occur in Store Operations POS or in Store Operations Manager. Install the hotfix rollup on all the computers when the store is closed. We have not tested environments that are partially updated, and we do not support them.

Note After you install this hotfix rollup for all the headquarters and for all the stores, you can resume regular data uploads.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Retail2.0-kb2678120.exe

1.0.0.0

9,923,464

21-Feb-2012

08:26

x86


Steps to install the hotfix rollup

To install the hotfix rollup, follow these steps.

  1. Download the hotfix rollup by following the instructions that you received from Technical Support.

  2. Double-click the compressed file that you downloaded.

  3. In the self-extractor dialog box, click Continue.

  4. Select the folder where you want to extract the files, and then click OK.

  5. Type the password that you received from Technical Support, and then click OK.

  6. Click OK to close the self-extractor dialog box.

  7. Close all Microsoft Dynamics Retail Management System programs.

  8. Double-click the Retail2.0KB2678120.exe file.

The Microsoft Dynamics Retail Management System 2.0 Hotfix Installer program guides you through the rest of the installation.

How to verify that the hotfix rollup is installed

To verify that the hotfix rollup is installed, follow these steps.

  1. Start any Headquarters program or any Store Operations program.

  2. On the Help menu, click About. If the version number that is listed is 2.0.0163, the hotfix rollup is installed.


To completely resolve the issue in which the "Style 401: Request Data Upload" worksheet updates all customers on every connection, you must delete duplicate global customers from your Headquarters and Store Operations databases.

To determine whether you have duplicate global customers, connect to the database by using Headquarters Administrator or Store Administrator, and then run the following query by using the Query tool:

SELECT AccountNumber, StoreID, GlobalCustomer, COUNT(*) FROM Customer
            GROUP BY AccountNumber, StoreID, GlobalCustomer HAVING COUNT(*) > 1If the query returns any result, contact your partner or Microsoft Customer Support for help to clean up the duplicate records. This cleanup involves guaranteeing that the records are actually duplicates and the correct records are merged or removed in Headquarters and all stores.

You can contact Microsoft Customer Support by using one of the following methods:


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