How to resolve location issues in Microsoft HealthVault

Summary

Thank you for your interest in Microsoft HealthVault. This article is intended to help you select the HealthVault service that is most appropriate for your location.

Note The HealthVault service is currently region-specific.

The following table will help you determine the HealthVault service that you should use for your particular location:

Area

Service URL

Product information site URL

All countries/regions that are not mentioned elsewhere in this table

account.healthvault.co.uk

www.healthvault.com/gb/en

The United States and its territories

account.healthvault.com

www.healthvault.com/us/en

Canada

www.telushealthspace.ca

www.telushealthspace.ca

France and its territories
Countries/regions under US trade embargo

Not supported

Not available

You can also find your area’s service URL by going to http://www.healthvault.com/country, selecting your country/region from the list, and then clicking Sign up or sign in.

Signing up

When you sign up for an account, you must be physically located in the area whose service URL you are using. This should be the area in which you reside. (We check your location based on your computer's IP address. If you receive an error message when you try to sign up in your home area, you should contact HealthVault technical support and provide the IP address that is listed in the error message.) To contact technical support, go to the following Microsoft website:

Support for Microsoft HealthVault

Signing in

After you sign up for an account, you can sign in to HealthVault from anywhere in the world by using the service URL for your home area. Therefore, you can access and use your HealthVault account when you are traveling.

Records

The country/region of each person whose health information you are managing (each "record" in HealthVault) must be within your account’s service area.

Apps and devices

Be aware that the selection of apps and devices that are available to you is based on your account’s area. (Therefore, we advise against signing up for a new account when you are outside your home area.)

Additionally, for each person whose health information you are managing, the apps that are available may be specific to his or her location. For example, apps that work with data from the United Kingdom's National Health Service (NHS) may be available only for people whose country/region is the United Kingdom.

Changes

The areas that are served by HealthVault, the area in which your account is served, and the availability of specific apps and devices may change at any time. Refer to the HealthVault Account Privacy Statement and the HealthVault Account Service Agreement and app-specific privacy statements and terms of service.

For additional help, contact HealthVault Customer Support to create a Support Request. For more information about how to contact HealthVault Customer Support, go to the following Microsoft website:

Support for Microsoft HealthVault

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