Symptoms

Assume that you use Microsoft Outlook Web App 2013 in Internet Explorer 10. When you enable the Use mail offline option in the gear (Settings) menu, the iexplore.exe process may crash.

Resolution

Security update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:

http://update.microsoft.com
Notes

  • This update was first included in the following security update:

    2817183 MS13-028: Cumulative Security Update for Internet Explorer: April 9, 2013

  • For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:

    http://www.microsoft.com/technet/security/current.aspx

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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