Note: The Internet Explorer 11 desktop application will be retired and go out of support on June 15, 2022 (for a list of what's in scope, see the FAQ). The same IE11 apps and sites you use today can open in Microsoft Edge with Internet Explorer mode. Learn more here.

Symptoms

When you turn on or turn off the Enterprise Mode feature in the Tools menu of Internet Explorer 11, Internet Explorer crashes, and you receive the following error message:

Internet Explorer has stopped working

This issue occurs when you specify a URL in the "Enable" string value for the following registry key which is used to enable the Enterprise Mode option:HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\EnterpriseModeFor example, the Enable string value is set to http://localhost:13000.

Note When you set an HTTP URL to the "Enable" string value, Internet Explorer sends information about which sites are being used with Enterprise Mode to the specified URL. This information is sent to understand what sites might need to be added to a centrally managed site list.

Cause

This issue occurs because after Internet Explorer sends the information when you enable or disable Enterprise Mode, a problem with Internet Explorer's code causes the crash.

Resolution

Update information

To resolve the issue, installing the update.

Internet Explorer version

Download links

Update for Internet Explorer 11 for Windows 7 SP1

Download Download the package now.

Update for Internet Explorer 11 for Windows 7 SP1 for x64-based systems

Download Download the package now.

Update for Internet Explorer 11 for Windows 8.1

Download Download the package now.

Update for Internet Explorer 11 for Windows 8.1 for x64-based systems

Download Download the package now.

Update for Internet Explorer 11 for Windows Server 2008 R2 SP1

Download Download the package now.

Update for Internet Explorer 11 for Windows Server 2012 R2

Download Download the package now.

Note You can also remove the HTTP URL from the "Enable" value to work around this issue.

You can also install the most recent cumulative security update for Internet Explorer. To do this, go to Microsoft Update.

For technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft website:

http://www.microsoft.com/technet/security/current.aspxNote This update was first included in security update 2969262.

2969262 MS14-035: Cumulative Security Update for Internet Explorer: June 10, 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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