This article describes an issue in which Internet Explorer 11 Web Object Control (WebOC) application freezes in Windows 10, Windows 8.1, Windows Server 2012 R2, Windows Server 2012, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. Before you install this hotfix, check out the Prerequisites section.

Symptoms

When a page is loading in a WebOC control, a memory leak may occur. Eventually, the WebOC application freezes.

Resolution

Method 1: Windows Update

This update for Windows 10 is available through Windows Update and will be downloaded and installed automatically.

Method 2: Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.



Method 3: Hotfix

Hotfix information

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1

To apply this hotfix, you must have Service Pack 1 installed on Windows 7 or Windows Server 2008 R2.

Additionally, you must first install the following update, and then restart the computer:

Windows 8.1 or Windows Server 2012 R2

To apply this hotfix, you must first install the following updates, and then restart the computer:

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Jscript9.dll

11.0.9600.18006

4,520,448

06-Aug-2015

16:28

x86

Jscript9diag.dll

11.0.9600.17840

620,032

23-May-2015

03:04

x86

For all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Jscript9.dll

11.0.9600.18006

5,923,328

06-Aug-2015

17:34

x64

Jscript9diag.dll

11.0.9600.17840

814,080

22-May-2015

18:47

x64

Jscript9.dll

11.0.9600.18006

4,520,448

06-Aug-2015

16:28

x86

Jscript9diag.dll

11.0.9600.17840

620,032

23-May-2015

03:04

x86

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Jscript9.dll

11.0.9600.17995

4,520,448

24-Jul-2015

16:49

x86

Jscript9diag.dll

11.0.9600.17995

620,032

24-Jul-2015

17:06

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Jscript9.dll

11.0.9600.17995

5,923,328

24-Jul-2015

18:23

x64

Jscript9diag.dll

11.0.9600.17995

814,080

24-Jul-2015

18:29

x64

Jscript9.dll

11.0.9600.17995

4,520,448

24-Jul-2015

16:49

x86

Jscript9diag.dll

11.0.9600.17995

620,032

24-Jul-2015

17:06

x86

Additional file information

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_449b241c9b6f7486f0ddca84a543d2c3_31bf3856ad364e35_11.0.9600.18006_none_37533aab41c51257.manifest

File version

Not applicable

File size

708

Date (UTC)

07-Aug-2015

Time (UTC)

21:21

Platform

Not applicable

File name

X86_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.0.9600.18006_none_ebe896e8e837a872.manifest

File version

Not applicable

File size

72,710

Date (UTC)

07-Aug-2015

Time (UTC)

21:24

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_3520f7b245a8d7838b8792291f61118d_31bf3856ad364e35_11.0.9600.18006_none_f7816d121e51a84f.manifest

File version

Not applicable

File size

712

Date (UTC)

07-Aug-2015

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_d259f45b7214def26d902bdd8e3b416f_31bf3856ad364e35_11.0.9600.18006_none_f78cab174f359971.manifest

File version

Not applicable

File size

1,065

Date (UTC)

07-Aug-2015

Time (UTC)

21:21

Platform

Not applicable

File name

Amd64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.0.9600.18006_none_4807326ca09519a8.manifest

File version

Not applicable

File size

72,714

Date (UTC)

07-Aug-2015

Time (UTC)

21:28

Platform

Not applicable

File name

Wow64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.0.9600.18006_none_525bdcbed4f5dba3.manifest

File version

Not applicable

File size

72,712

Date (UTC)

07-Aug-2015

Time (UTC)

21:28

Platform

Not applicable

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_485a713d2fd20c01846c1a65ddd0cb64_31bf3856ad364e35_11.2.9600.17994_none_b0be6b5162ebbbe0.manifest

File version

Not applicable

File size

708

Date (UTC)

31-Jul-2015

Time (UTC)

17:48

Platform

Not applicable

File name

X86_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.17994_none_ca3353aa1a840adf.manifest

File version

Not applicable

File size

72,911

Date (UTC)

31-Jul-2015

Time (UTC)

17:07

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File property

Value

File name

Amd64_9ad68e4d7e14609298981bbff978cd97_31bf3856ad364e35_11.2.9600.17994_none_8719c384c56d5ce1.manifest

File version

Not applicable

File size

1,065

Date (UTC)

31-Jul-2015

Time (UTC)

17:48

Platform

Not applicable

File name

Amd64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.17994_none_2651ef2dd2e17c15.manifest

File version

Not applicable

File size

72,915

Date (UTC)

30-Jul-2015

Time (UTC)

18:38

Platform

Not applicable

File name

Wow64_microsoft-windows-scripting-jscript9_31bf3856ad364e35_11.2.9600.17994_none_30a6998007423e10.manifest

File version

Not applicable

File size

72,913

Date (UTC)

30-Jul-2015

Time (UTC)

17:48

Platform

Not applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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