Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

  • You set the User Account Control (UAC) settings to Default - Notify me only when programs try to make changes to my computer.

  • You configure a Folder Redirection policy by using Group Policy Object (GPO).

  • You encrypt the offline files cache by using Encrypted File Systems (EFS) encryption in GPO.

  • You enable protected mode in Internet Explorer. In this situation, Internet Explorer runs at a low integrity level.

  • You try to visit a website.

In this scenario, Internet Explorer freezes for several minutes, and the webpage loads eventually.

Note You can see an "Access Denied" error message in the following examples if you run the Process Monitor tool during the page loading.

  • The screen shot of the "Access Denied" error message for the iexplore.exe process in client-side caching (CSC) is listed in the following example:
    The screen shot for the

  • The screen shot of the "Access Denied" error message for the lsass.exe process in the EFS registry is listed in the following example:
    The screen shot for the



Workaround

To work around this issue, add the problematic sites to the trusted sites in Internet Explorer.

How to obtain this hotfix

To resolve this issue, we have released hotfixes for Windows 7 or Windows Server 2008 R2 SP1.

Before you install this hotfix, check the prerequisite of the hotfix.

Hotfix for Windows 7 or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install SP1 in Windows 7 or Windows 2008 R2. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Efscore.dll

6.1.7601.22750

206,848

16-Jul-2014

02:56

x86

Efslsaext.dll

6.1.7601.22750

40,448

16-Jul-2014

02:56

x86

Efssvc.dll

6.1.7601.22750

26,624

16-Jul-2014

02:56

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Efscore.dll

6.1.7601.22750

307,200

16-Jul-2014

03:23

x64

Efslsaext.dll

6.1.7601.22750

56,832

16-Jul-2014

03:23

x64

Efssvc.dll

6.1.7601.22750

37,376

16-Jul-2014

03:23

x64

Efscore.dll

6.1.7601.22750

206,848

16-Jul-2014

02:56

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Efscore.dll

6.1.7601.22750

585,728

16-Jul-2014

02:34

IA-64

Efslsaext.dll

6.1.7601.22750

115,712

16-Jul-2014

02:34

IA-64

Efssvc.dll

6.1.7601.22750

78,848

16-Jul-2014

02:34

IA-64

Efscore.dll

6.1.7601.22750

206,848

16-Jul-2014

02:56

x86


Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_2373f695d6d380d4fd2d5e09a1baf79e_31bf3856ad364e35_6.1.7601.22750_none_de3eeaa67bed24b5.manifest

File version

Not applicable

File size

699

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

X86_a31b6d746d358e561c8d33ec9af642bb_31bf3856ad364e35_6.1.7601.22750_none_8c2a4ce369546c54.manifest

File version

Not applicable

File size

705

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

X86_c4ff82daba69937e38d2bcad96682949_31bf3856ad364e35_6.1.7601.22750_none_97e6b0e091b7ff7a.manifest

File version

Not applicable

File size

704

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

X86_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590394820f0e68e5.manifest

File version

Not applicable

File size

2,689

Date (UTC)

16-Jul-2014

Time (UTC)

03:15

Platform

Not applicable

File name

X86_microsoft-windows-efs-lsa-extension_31bf3856ad364e35_6.1.7601.22750_none_cb9c15472c7af82c.manifest

File version

Not applicable

File size

2,372

Date (UTC)

16-Jul-2014

Time (UTC)

03:16

Platform

Not applicable

File name

X86_microsoft-windows-efs-service_31bf3856ad364e35_6.1.7601.22750_none_58a675039c403121.manifest

File version

Not applicable

File size

3,835

Date (UTC)

16-Jul-2014

Time (UTC)

03:20

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_1e3d224c8a09b4982f83126faa00f972_31bf3856ad364e35_6.1.7601.22750_none_41f36333e107f0ef.manifest

File version

Not applicable

File size

703

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Amd64_2a7d42bcd3c060f0f9c4c0001d0c79c9_31bf3856ad364e35_6.1.7601.22750_none_18922b7646478264.manifest

File version

Not applicable

File size

1,056

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Amd64_a9041bb90dd6279fc402c580d9393179_31bf3856ad364e35_6.1.7601.22750_none_46a49ce1062f450a.manifest

File version

Not applicable

File size

708

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Amd64_c4ff82daba69937e38d2bcad96682949_31bf3856ad364e35_6.1.7601.22750_none_f4054c644a1570b0.manifest

File version

Not applicable

File size

706

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Amd64_e664c7f4f657fc5eac0f61406f787fe1_31bf3856ad364e35_6.1.7601.22750_none_9c366412f9ce3cdd.manifest

File version

Not applicable

File size

709

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Amd64_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_b5223005c76bda1b.manifest

File version

Not applicable

File size

2,693

Date (UTC)

16-Jul-2014

Time (UTC)

03:44

Platform

Not applicable

File name

Amd64_microsoft-windows-efs-lsa-extension_31bf3856ad364e35_6.1.7601.22750_none_27bab0cae4d86962.manifest

File version

Not applicable

File size

2,374

Date (UTC)

16-Jul-2014

Time (UTC)

03:44

Platform

Not applicable

File name

Amd64_microsoft-windows-efs-service_31bf3856ad364e35_6.1.7601.22750_none_b4c51087549da257.manifest

File version

Not applicable

File size

3,839

Date (UTC)

16-Jul-2014

Time (UTC)

03:49

Platform

Not applicable

File name

X86_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590394820f0e68e5.manifest

File version

Not applicable

File size

2,689

Date (UTC)

16-Jul-2014

Time (UTC)

03:15

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_53eaece65f8982a6218233130463288d_31bf3856ad364e35_6.1.7601.22750_none_6fab4b55d646c2d8.manifest

File version

Not applicable

File size

701

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Ia64_610714cfdfe7f1ff87bf5d1798e823a3_31bf3856ad364e35_6.1.7601.22750_none_973e7362fba660ca.manifest

File version

Not applicable

File size

707

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Ia64_aae0fc9716fc48b42fa3ddbed8763ad0_31bf3856ad364e35_6.1.7601.22750_none_5f5ca75addf6804c.manifest

File version

Not applicable

File size

1,054

Date (UTC)

16-Jul-2014

Time (UTC)

17:54

Platform

Not applicable

File name

Ia64_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590538780f0c71e1.manifest

File version

Not applicable

File size

2,691

Date (UTC)

16-Jul-2014

Time (UTC)

03:14

Platform

Not applicable

File name

Ia64_microsoft-windows-efs-lsa-extension_31bf3856ad364e35_6.1.7601.22750_none_cb9db93d2c790128.manifest

File version

Not applicable

File size

2,373

Date (UTC)

16-Jul-2014

Time (UTC)

03:14

Platform

Not applicable

File name

Ia64_microsoft-windows-efs-service_31bf3856ad364e35_6.1.7601.22750_none_58a818f99c3e3a1d.manifest

File version

Not applicable

File size

3,837

Date (UTC)

16-Jul-2014

Time (UTC)

03:17

Platform

Not applicable

File name

X86_microsoft-windows-efs-core-library_31bf3856ad364e35_6.1.7601.22750_none_590394820f0e68e5.manifest

File version

Not applicable

File size

2,689

Date (UTC)

16-Jul-2014

Time (UTC)

03:15

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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