Symptoms

When a user tries to select history messages in a conversation window in Microsoft Lync 2013, the user may encounter the following issues:

  • When the user tries to select a message from right to left or drags mouse to the right side of the message, the pointer jumps back to the beginning of the message.

  • The user cannot use the Shift key to extend selected content.

  • The user cannot easily select partial content in a single label.

  • Incorrect content may be selected when the user selects from multiple labels.

Resolution

To resolve this issue, install the following update:

2889929 October 2014 update for Lync 2013 (KB2889929)

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