Symptoms

After you upgrade the operating system of a Surface Book to Windows 10 Version 1607, and then you try to use the Kinect for Windows Sensor on the Surface Book, you experience one or more of the following issues:

  • The Kinect Sensor is not recognized.

  • You receive a "USB device is not recognized" error message.

  • The Kinect light is orange (no connection) or it is flashing white.

Cause

This issue occurs because of a change in the Surface USB Hub Firmware Update driver (SurfaceUsbHubFwUpdate.sys).

Workaround

To work around this issue, delete the Value data contents of the LowerFilters string in the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36fc9e60-c465-11cf-8056-444553540000}

Note Delete only the Value data and keep the LowerFilters string.

More Information

For more information about the Kinect Sensor for Windows and Kinect for Windows SDK 2.0, see Meet Kinect for Windows.

Status

Microsoft is researching this problem and will post more information in this article when the information becomes available.

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