Known issues with automatically applying or recommending sensitivity labels

This document details the known issues with automatic and recommended sensitivity labeling in Office

Known issues

Issue

Affected applications

Temporary workarounds

Labels are not automatically applied or recommended for users that have the Azure Information Protection Premium P2 license assigned.

All

Assign Microsoft 365 E5 or Microsoft 365 E5 licenses to your users.

Note: Labels should be automatically applied or recommended for users who have Microsoft 365 E5, Microsoft 365 E5, or Azure Information Protection  Premium P2. Currently, however, Office applications only enable the feature for Microsoft 365 E5 and Microsoft 365 E5 users.

If your organization has sublabels configured, Office might recommend or automatically apply a sublabel of lesser or equal sensitivity to the currently applied label.

All

Avoid turning on automatic or recommended labeling for sublabels.

Issue

Affected applications

Temporary workarounds

If you've signed in to Office with multiple accounts, the policy corresponding to the primary signed-in account is used.

  • If the primary account doesn't have an automatic labeling policy, Office will not automatically apply or recommend labels at all.

  • If the primary account has an automatic labeling policy, but you open a file in the context of another account (for example, if you open a file from your personal OneDrive using a personal account), Office might automatically apply or recommend labels from the primary account for that document.

  • When you compose mail, Outlook for Windows uses the primary account for scanning, without consideration of the account on the From line.

All

Switch your primary Office account to the work account that has the automatic labeling policy you want to use, then restart Office applications.

Or,

Sign out of all accounts you aren't using except the one you want to use, then restart Office applications.

If your organization has configured a "message displayed to the user" for an automatic labeling policy, that message isn't displayed to the user. Instead, the tooltip for the automatically applied or recommended label is shown.

All

None

If a user manually applied a label, Office might automatically apply a label of higher sensitivity. (Manually applied labels should not be overwritten by automatic labeling).

All

None

If you dismiss a recommended label Policy Tip, the same recommendation might appear again in the same session if you edit the document.

All

None

Issue

Affected applications

Temporary workaround

Labels won't be automatically applied or recommended if cross-site cookies are turned off.

Word, Excel, PowerPoint for the web

Turn on cross-site cookies.

Labels won't be automatically applied or recommended if WebSockets are blocked.

Word, Excel, PowerPoint for the web

Unblock WebSockets.

Sometimes WebSockets are actively blocked by network appliances or aren't supported by older network appliances. Check with your IT administrator.

If your organization has configured a "message displayed to the user" for an automatic labeling policy, that message isn't displayed to the user.

All

None

Labels won't be automatically applied in Safari 12 if Intelligent Tracking Protection is enabled.

All

Disable Intelligent Tracking Protection in Safari.

See also

Automatically apply or recommend sensitivity labels to your documents and emails in Office

Apply sensitivity labels to your documents and email in Office

Known issues with sensitivity labels in Office

How sensitivity labels work in Office apps

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