Symptoms

Consider the following scenario:

  • You have a Windows Server 2012 R2, Windows Server 2012, or Windows Server 2008 R2 Service Pack 1 (SP1)-based terminal server.

  • The terminal server is configured to use the AddPrinterConnection VBScript command to map printers for users during the logon process.

  • You try to log on to the terminal server.

In this scenario, it takes longer than expected to log on to the terminal server. Additionally, the terminal server experiences high CPU usage.

Notes

  • When this issue occurs, the terminal server is unresponsive until the printers are mapped.

  • The expected logon time is within one minute.

Cause

This issue occurs because the following operations are performed redundantly after the AddPrinterConnection VBScript command is called to create network printer mappings during the logon process:

  • Redundant registry keys are populated.

  • A printer driver is downloaded and reinstalled every time that a printer connection is added. This occurs even though the driver exists on the terminal server.

Resolution

To resolve this issue, we have released a hotfix for Windows Server 2008 R2 and Windows Server 2012, and we have released an update rollup for Windows Server 2012 R2 and Windows Server 2012.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows Server 2012 R2 and Windows Server 2012To resolve this issue, install the May 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

To resolve this issue, install the December 2014 update rollup for Windows RT, Windows 8, and Windows Server 2012.

Get the hotfix for Windows Server 2012 and Windows Server 2008 R2 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

PrerequisitesTo apply this hotfix, you must install Service Pack 1 for Windows Server 2008 R2.

Registry informationTo apply this hotfix, you do not have to make any changes to the registry.

Restart requirementYou must restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.17xxx

    Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7601.22502

965,632

05-Nov-2013

10:48

x64

Winprint.dll

6.1.7601.17514

39,424

20-Nov-2010

13:27

x64

Win32spl.dll

6.1.7601.22502

756,224

05-Nov-2013

10:49

x64

Win32spl.dll

6.1.7601.22502

756,224

05-Nov-2013

10:49

x64

Win32spl.dll

6.1.7601.22502

497,152

05-Nov-2013

09:56

x86

Win32spl.dll

6.1.7601.22502

497,152

05-Nov-2013

09:56

x86

Localspl.dll

6.1.7601.22502

776,704

05-Nov-2013

09:54

x86

Winprint.dll

6.1.7601.17514

30,208

20-Nov-2010

12:21

x86

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7601.22502

2,079,232

05-Nov-2013

09:47

IA-64

Winprint.dll

6.1.7601.17514

90,624

20-Nov-2010

10:28

IA-64

Win32spl.dll

6.1.7601.22502

1,527,808

05-Nov-2013

09:49

IA-64

Win32spl.dll

6.1.7601.22502

497,152

05-Nov-2013

09:56

x86

Windows Server 2012 file information notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.2.920 0.16xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.17xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Compstui.dll

6.2.9200.16384

308,736

26-Jul-2012

03:05

x64

Dafprintprovider.dll

6.2.9200.21158

55,808

25-Jun-2014

04:20

x64

Findnetprinters.dll

6.2.9200.16384

66,048

26-Jul-2012

03:05

x64

Printui.exe

6.2.9200.16384

62,976

26-Jul-2012

03:08

x64

Puiapi.dll

6.2.9200.16384

187,392

26-Jul-2012

03:07

x64

Puiobj.dll

6.2.9200.21283

458,240

04-Nov-2014

23:25

x64

Localspl.dll

6.2.9200.17169

1,024,512

05-Nov-2014

06:39

x64

Winprint.dll

6.2.9200.16451

39,936

06-Nov-2012

04:19

x64

Localspl.dll

6.2.9200.21283

1,039,360

04-Nov-2014

23:25

x64

Winprint.dll

6.2.9200.20555

39,936

06-Nov-2012

04:25

x64

Win32spl.dll

6.2.9200.17169

733,184

05-Nov-2014

06:40

x64

Win32spl.dll

6.2.9200.21283

733,184

04-Nov-2014

23:26

x64

Compstui.dll

6.2.9200.16384

288,768

26-Jul-2012

03:18

x86

Dafprintprovider.dll

6.2.9200.21158

45,056

25-Jun-2014

04:05

x86

Findnetprinters.dll

6.2.9200.16384

53,760

26-Jul-2012

03:18

x86

Printui.exe

6.2.9200.16384

61,952

26-Jul-2012

03:20

x86

Puiapi.dll

6.2.9200.16384

162,304

26-Jul-2012

03:19

x86

Puiobj.dll

6.2.9200.16384

339,968

26-Jul-2012

03:19

x86

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File property

Value

File name

Amd64_541004444788cae44ca1182575f71090_31bf3856ad364e35_6.1.7601.22502_none_10f12962507b274b.manifest

File version

Not applicable

File size

722

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Amd64_a37afca7131fd37a7bcd6ac1dbb3a57c_31bf3856ad364e35_7.1.7601.22502_none_4216a0669766fbff.manifest

File version

Not applicable

File size

1,086

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Amd64_ab558592de6b9e805d35a8e10046b36e_31bf3856ad364e35_6.1.7601.22502_none_85bb5f25976e9a9d.manifest

File version

Not applicable

File size

720

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Amd64_ac00991b52acc3b71061711509c5c069_31bf3856ad364e35_6.1.7601.22502_none_06dcfd978501edb7.manifest

File version

Not applicable

File size

722

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Amd64_ddf061c2565bcb8890cfe596cab13e47_31bf3856ad364e35_6.1.7601.22502_none_a3976213d291bbad.manifest

File version

Not applicable

File size

722

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.22502_none_8ed3b6dfc26510c1.manifest

File version

Not applicable

File size

4,845

Date (UTC)

05-Nov-2013

Time (UTC)

14:48

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22502_none_982b939da0a0fbd8.manifest

File version

Not applicable

File size

10,428

Date (UTC)

05-Nov-2013

Time (UTC)

11:18

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22502_none_899c0fe32b87a4a7.manifest

File version

Not applicable

File size

6,373

Date (UTC)

05-Nov-2013

Time (UTC)

11:16

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22502_none_a2803defd501bdd3.manifest

File version

Not applicable

File size

10,426

Date (UTC)

05-Nov-2013

Time (UTC)

10:08

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.22502_none_93f0ba355fe866a2.manifest

File version

Not applicable

File size

6,371

Date (UTC)

05-Nov-2013

Time (UTC)

10:09

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.22502_none_32b51b5c0a079f8b.manifest

File version

Not applicable

File size

4,844

Date (UTC)

05-Nov-2013

Time (UTC)

14:48

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_cae9194819158f3202802d15e7007074_31bf3856ad364e35_6.1.7601.22502_none_05cb7eda36e5d4e2.manifest

File version

Not applicable

File size

1,084

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Ia64_e5da294de1b3bfb9270e8f6cfdc7a006_31bf3856ad364e35_6.1.7601.22502_none_0f040e0b29f82613.manifest

File version

Not applicable

File size

720

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.22502_none_32b6bf520a05a887.manifest

File version

Not applicable

File size

4,844

Date (UTC)

05-Nov-2013

Time (UTC)

14:42

File name

Ia64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22502_none_3c0e9c0fe841939e.manifest

File version

Not applicable

File size

10,426

Date (UTC)

05-Nov-2013

Time (UTC)

10:23

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.22502_none_a2803defd501bdd3.manifest

File version

Not applicable

File size

10,426

Date (UTC)

05-Nov-2013

Time (UTC)

10:08

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012

File property

Value

File name

Amd64_1cf00af93011299470a578cf1edd997d_31bf3856ad364e35_6.2.9200.21285_none_1e68384bc16bcbfb.manifest

File version

Not applicable

File size

1,453

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_230613d6959e7b0c667b8401a0b27950_31bf3856ad364e35_6.2.9200.17169_none_d4aa7bcea18139f9.manifest

File version

Not applicable

File size

722

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_4a350bbc9e19155bd6ec0b64b4bddb9e_31bf3856ad364e35_6.2.9200.21285_none_940e08ea10b9c165.manifest

File version

Not applicable

File size

1,092

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_4bd39a8ada497a3644df3d439f5f6a19_31bf3856ad364e35_6.2.9200.17169_none_e58d30e96c21b020.manifest

File version

Not applicable

File size

1,086

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_676a0482eeb209e6b9c74b44754d8fbc_31bf3856ad364e35_6.2.9200.21285_none_8d3657d269e0d8d6.manifest

File version

Not applicable

File size

1,450

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_7fce218e8f243a613e8d41405d004694_31bf3856ad364e35_6.2.9200.17169_none_82efc7f7ac8e7a13.manifest

File version

Not applicable

File size

722

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_98e6fa70b1fa90bf3d7e37917e8c1d5e_31bf3856ad364e35_6.2.9200.21285_none_512d27d068e9218a.manifest

File version

Not applicable

File size

1,089

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_d49fd0d306eeb935b082fedf7719e093_31bf3856ad364e35_6.2.9200.17169_none_a257248b1c0c0ea5.manifest

File version

Not applicable

File size

722

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21285_none_2fa8698598cd5957.manifest

File version

Not applicable

File size

24,894

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.17169_none_88ff8c161c5db4f6.manifest

File version

Not applicable

File size

5,205

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.2.9200.21285_none_896f87e1358f2746.manifest

File version

Not applicable

File size

5,205

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17169_none_925768d3fa99a00d.manifest

File version

Not applicable

File size

10,489

Date (UTC)

05-Nov-2014

Time (UTC)

07:43

File name

Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21285_none_92c7649f13cb125d.manifest

File version

Not applicable

File size

10,489

Date (UTC)

05-Nov-2014

Time (UTC)

02:21

File name

Wow64_microsoft-windows-p..installerandprintui_31bf3856ad364e35_6.2.9200.21285_none_39fd13d7cd2e1b52.manifest

File version

Not applicable

File size

24,148

Date (UTC)

06-Nov-2014

Time (UTC)

01:45

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.17169_none_9cac13262efa6208.manifest

File version

Not applicable

File size

9,276

Date (UTC)

05-Nov-2014

Time (UTC)

05:52

File name

Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.2.9200.21285_none_9d1c0ef1482bd458.manifest

File version

Not applicable

File size

9,276

Date (UTC)

05-Nov-2014

Time (UTC)

00:26

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.


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