Lync 2010 still polls for the voice mail of a non-listed contact

Symptoms

Consider the following scenario:

  • You log on to Microsoft Lync 2010, and then you click Phone to view a voice mail history.

  • You delete the voice mail of a contact that is not in your contact list.

  • You close the voice mail view.

In this scenario, Lync 2010 still polls for the non-listed contact's voice mail. This issue occurs until you log off from Lync 2010.

Resolution

To resolve this issue, install the following cumulative update:

2551268 Description of the cumulative update package for Lync 2010: May 2011

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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