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In Microsoft Lync 2013, you may see the "<," ">," "&," "'," ""," characters appear as un-encoded texts, such as "&lt," "&gt," "&amp," "&apos," "&quot." The un-encoded texts appear in the following situations:

  • You receive a toast notification of an instant message conversation.

  • You send an instant message to another messaging client such as Skype.


To resolve this issue, install the following update:

2880474 Description of the Lync 2013 update: April 2014

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