Lync 2013 displays un-encoded texts in a toast notification or an instant message sent to another messaging client

Work anywhere from any device with Microsoft 365

Upgrade to Microsoft 365 to work anywhere with the latest features and updates.

Upgrade now

Symptoms

In Microsoft Lync 2013, you may see the "<," ">," "&," "'," ""," characters appear as un-encoded texts, such as "&lt," "&gt," "&amp," "&apos," "&quot." The un-encoded texts appear in the following situations:

  • You receive a toast notification of an instant message conversation.

  • You send an instant message to another messaging client such as Skype.

Resolution

To resolve this issue, install the following update:

2880474 Description of the Lync 2013 update: April 2014

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×