Symptoms

Consider the following scenario:

  • You have a terminal server that is running Windows Server 2012 R2.

  • You create a terminal server session to the terminal server through a client computer.

  • The client computer redirects a printer to the terminal server session by using the Terminal Service Easy Print feature.

  • You use the redirected printer to print a Microsoft Excel 2013 worksheet. The Width and Height property of the worksheet setting is set to a 1 page value.



    Note You can find the drop-down lists for the Width property and Height property under the Page Layout tab.

In this situation, the scaling of the printout is incorrect. Additionally, many pages that only have a single worksheet cell may be printed.

Cause

This issue occurs because the Terminal Service Easy Print driver passes the DM_SCALE flag to Excel incorrectly. This behavior causes Excel to rely on incorrect scaling information from the Terminal Service Easy Print driver. Therefore, the scale of the printout is incorrect.

Workaround

To work around this issue, do not use the Terminal Services Easy Print redirection feature. You can install a required printer driver on the terminal server and then print an Excel worksheet by using the printer.

Resolution

Update information

To resolve this issue, install update rollup 2955164. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates For more information about the Terminal Services Easy Print feature, go to the following Microsoft website:

Terminal Services Printing

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