Consider the following scenario:

  • You use Remote Desktop Connection to connect to a remote computer that is running Windows 8 or Windows Server 2012.

  • You disconnect from the Remote Desktop session.

  • You reconnect to the Remote Desktop session, and you specify a different display resolution for the session. For example, you change the display setting in Remote Desktop Connection before you reconnect to the session, or you reconnect to the session from another computer that has a different screen size.

In this scenario, a memory leak occurs in the Desktop Windows Manager (Dwm.exe) process on the remote computer.

Then, assume that you disconnect from the Remote Desktop session and then reconnect to the session many times, and you specify a new display resolution for the session every time. In this scenario, the remote computer may freeze, crash, or experience a decrease in performance.


Update information

To resolve this issue, install update rollup 2855336 on the remote computer. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2855336 Windows RT, Windows 8, and Windows Server 2012 update rollup: July 2013Note You must restart the computer after you apply this update rollup.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!