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Service Update 2.12 for Microsoft Dynamics CRM (on-premises) 8.2 is now available. This article describes the hotfixes and updates that are included in Service Update 2.12.


Update package

Version number

Microsoft Dynamics 365 (on premises) Update 2.12

To determine whether your organization had this update applied, check your Microsoft Dynamics CRM Online version number. Click the gear icon in the upper-right corner, and then click About.

Update information

Microsoft Dynamics 365 (on-premises) Update 2.12 is now available.

The following file is available for download from the Microsoft Download Center:

Download the Microsoft Dynamics 365 (online and on-premises) Update 2.12 package now.

Microsoft Dynamics 365 (on premises) Update 2.12 resolves the following issue:

Repaired Functionality

The following list details issues whose resolutions repair items in Dynamics that are not functioning.

Platform Services

  • When setting up mailboxes with a specific email server profile setup, an error occurred during the next sync cycle ("ErrorInvalidSyncStateData").*


  • SLA was not calculated correctly when the start date and a holiday fell on the same day of the week and the SLA's duration was longer than one week.*

Unified Interface

  • Alerts appeared when executing an XSS payload in a Wallcontent.1033.html file.*

  • After setting up an async workflow to create an email when an account is created, and then creating an account, the body of the email that was generated was empty.*

Error Messages, Exceptions, and Failures 

The following list details issues whose resolutions correct actions that produce errors, unhandled exceptions, or system or component failures.

Platform Services

  • Emails containing Hebrew characters and quotation marks failed to synchronize (Error: "invalid sender").*

Return to Release List

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