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Update Rollup 2 for Microsoft Dynamics CRM 2013 has been rereleased.

INTRODUCTIONUpdate Rollup 2 for Microsoft Dynamics CRM 2013 is available. This article describes the hotfixes and updates that are included in this update rollup.

This rollup is available for all languages that are supported by Microsoft Dynamics CRM 2013.

Important notes

  • Update Rollup 2 for Microsoft Dynamics CRM 2013 has been rereleased.

    • If you already applied Update Rollup 2 and do not have to have the Yammer and Daylight saving time changes, you do not have to reapply the update rollup.

    • If you already applied Update Rollup 2 and have to have the Yammerand Daylight saving time changes, you must reapply the update rollup.

    • If you have not already applied Update Rollup 2, you should apply the latest version of the update rollup (version 2).

  • Update Rollup 2 introduces support for the following:

    • Windows 8.1 and Internet Explorer 11 using CRM 2013 web application and CRM for Tablets

    • iOS7 support with Safari on iPad using the web application

    • Support for Safari using web application

    • CRM for Tablets using the tablet app for iPad Air

    • Windows Server 2012 R2 for CRM Server

More Information

Build number and file names for this update rollup

Rollup package

Build number

File name (32-bit editions)

File name (64-bit editions)

Microsoft Dynamics CRM 2013 Server


Not applicable


Microsoft Dynamics CRM 2013 for Microsoft Office Outlook




Microsoft Dynamics CRM 2013 E-mail Router




Microsoft Dynamics CRM 2013 Language Pack




Microsoft Dynamics CRM 2013 Reporting Extensions


Not applicable


Update rollup information

Update Rollup 2 for Microsoft Dynamics CRM 2013 is available for on-premises customers.

The following file is available for download from the Microsoft Download Center:
DownloadDownload the 2919956 package now.

Windows Update installationUse Windows Update to automatically install Update Rollup 2 for Microsoft Dynamics CRM 2013. This update rollup will be available on Windows Updates in April 2014.

You can configure Windows to automatically install recommended updates. This setting addresses noncritical problems and helps improve your computing experience. Optional updates are not downloaded or installed automatically when you use this setting.

To learn more about the settings for installing Windows updates, go to the following Microsoft websites:

Turn automatic updating on or off

Change how Windows installs or notifies you about updates
To install Update Rollup 2 for Microsoft Dynamics CRM 2013 by using Windows Update, follow these steps:

  1. Click Start, and then type Update in the Start Search box.

  2. In the list of results, click Windows Update.

  3. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.

  4. If you receive a message that states that important updates are available or that prompts you to review important updates, select the check boxes for any updates that you want to install, and then click OK.

    Note Click any update for more information.

  5. Click Install updates.

  6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted to enter an administrator password, type the password. Confirm that you accept the terms if you are prompted to do this.

Manual installationTo manually install Update Rollup 2 for Microsoft Dynamics CRM 2013, follow these steps.

  1. Go to the following Microsoft Update Catalog website:

    Microsoft Update Catalog

  2. In the Search box, type 2919956, and then click Search.

  3. Click Add to add the update to the basket.

  4. Click Download.

  5. Click Browse, specify the folder to which you want to download the update, and then click OK.

  6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.

  7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update Catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

  • After you install this update rollup, you should exit any existing Microsoft Dynamics CRM sessions and then start a new Microsoft Dynamics CRM session.

  • When you deprovision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language settings. The reprovisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2013.

Restart requirementIf you are prompted to restart the computer, you must do this after you apply the update rollup.

Removal informationYou can uninstall Update Rollup 2 from a server that is running Microsoft Dynamics CRM 2013. However, make sure that you back up your databases before you uninstall Update Rollup 2. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Create a full database backup (SQL Server)

Back Up and Restore of System Databases (SQL Server)

  • CRM 2013 for Outlook filtering does not work after you perform a quick find search.

  • When you use Internet Explorer 8, the related record dropdown is missing when a record is opened.

  • When you use the Upgrade Wizard, an error message is shown with a red flag in the System Checks window: "The product key is not compatible with the installed version of Microsoft Dynamics CRM"

  • Upgrade does not create relationship for custom activity entities to mailbox_sendermailboxid.

  • When you run the Email Router to process incoming email, some email may be skipped. This occurs if the email in Exchange Server has a different message class than the IPM.Note default.

  • When you try to use a view that has a condition for Owner Equals Current User's Teams and the user does not belong to any team that has a security role, you receive an error: Invalid Argument.

  • When you click the hyperlink in a lookup field after you focus in the field, you receive a script error.

  • When you create a recurring appointment that has exactly 16 occurrences, only 15 occurrences are created. When you create 17 occurrences or more (or 15 occurrences or less), the correct number of appointments are created.

  • Microsoft Dynamics CRM 2013 has inconsistent behavior, depending on the place from which the case is resolved. When you click Resolve Case from the entity Form, the Resolution (subject) that is passed in by the end-user is replaced by the generic phrase "Resolve Case." When you click Resolve Case from the Grid, Microsoft Dynamics CRM saves the value that was provided by the end-user. .

  • When you view completed activities, such as email, you cannot select any text on the record. This includes the body control.

  • Users of the offline edition of the Microsoft Dynamics CRM Client for Outlook cannot configure their Offline Scheduled Sync settings under Personal Settings.

  • Depending on the placement of an option set field in a section of the Microsoft Dynamics CRM 2013 form, the number of visible options is limited, and the user has to scroll to see the remaining options.

  • Field alignment setting is not respected on Microsoft Dynamics CRM 2013 forms.

  • You cannot customize YomiName fields because the detail form does not display.

  • Copying and pasting multiple lines of text from a Microsoft Word document to the body of a Microsoft Dynamics CRM email activity record causes additional line breaks to be inserted between each line.

  • When you use Chrome to view duplicate detection rules in Microsoft Dynamics CRM 2013, the criteria are not shown every time that you open the record. You may have to close and then reopen the record an undetermined number of times before the criteria are shown.

  • CRM for Outlook client is unresponsive during startup.

  • When you save or send an email from the Microsoft Dynamics CRM 2013 web client in an email activity that had a template inserted, the body is saved or sent with nothing in it. If you edit the email body after you insert the email template, or if you use the insert template button on the email editor toolbar, the body is saved or sent correctly.

  • When you use Internet Explorer 8, the related record dropdown is missing when a record is opened.

  • After you upgrade or install Microsoft Dynamics CRM 2013 when you create a telephone call activity from an existing contact or lead, the telephone number field is not populated correctly. This behavior differs from what occurred in Microsoft Dynamics CRM 2011.

  • Outlook saved views are not sorted alphabetically as they are in the web client.

  • Deadlocks occur when an Associate request is called to add users to teams.

  • Custom entity grid icon is not visible in Outlook.

  • Large numbers of Notes cause the focus to be lost when you create new notes.

  • Custom reports that aggregate with a groupby on OptionSet fields display: #Error.

  • When a user searches for a string of numbers that exceed the upper bound of the whole number column in Microsoft SQL Server, the following error is returned to users, and the search is ended:

    "Invalid Argument"

  • Field security on check boxes causes JScript error when you save.

  • When you have a web resource that should be shown across the width of a section, and you change the visibility of the web resource, the width is reduced by half.

  • Incorrect "Do Not Allow" notification is generated on Phone Call/Email.

  • Subgrids update continuously with a "Loading..." message.

  • Consider the scenario in which using Microsoft Dynamics CRM 2013 affects synchronous plug-ins or synchronous workflows to perform an update of the StateCode and StatusCode of Activity entity. The StateCode and StatusCode action is taken Post-Create synchronously then an exception occurs on the Save. When the same plugin code registered asynchronously, it will process and complete without error.

  • Query Builder error occurs when you use addCustomView that contains a related attribute.

  • When you set IME mode on an attribute on an entity to ACTIVE, the IME mode is not honored. This occurs with Single Line of Text, Multiple Lines of Text, and other attributes that are bound to input elements or text area elements.

  • After you paste a numbered list into the email body control and convert the pasted content to a bulleted list, the bullets are misplaced above the selected text. The bullets will appear on their own separate line, even though there is no line break. Additionally, the text cannot be moved up to the bullet so that both the text and the bullet appear on the same line.

  • Personal View is removed when Show Selected Views is used on Dashboard Grid after redraw.

  • Time Format selection is not reflect correctly in setting.

  • Unexpected format changes occur when you create mail messages from an email template.

  • Users who have no Create permissions but has Read, Write, Append, and Append To permissions cannot select an Entity record that has an N:N relationship. This occurs for both custom-to-custom and system-to-custom entities.

    Unable to get property 'get_element' of undefined or null reference
    SCRIPT5007: Unable to get property 'get_element' of undefined or null reference
    File: inlineeditcontrols.js, Line: 1, Column: 89186

  • When you import an updated solution that contains large amounts of entities, the import is not completed in Microsoft Dynamics CRM 2013.

  • If a user presses the Enter key in the body and then presses the Delete key when the user is replying to email activity records in the application, a line break is inserted into the body of the form.

    The mailbox (CRM User) has been disabled for synchronizing appointments, contacts, and tasks due to unknown error. The owner of the associated email server profile (Profile Name) has been notified

  • When you review Microsoft Dynamics CRM client for Outlook tracing, the tracing incorrectly suggests that an item was being updated when in fact it was being created in Outlook from a synchronized Microsoft Dynamics CRM item such as a contact, appointment, or service activity.

  • Disabling Auto-Save does not disable Auto-Save when you try to navigate away from a form before you save the form.

  • Customers who installed the Language Packs for Microsoft Dynamics CRM 2013 and enabled Help in those languages will notice that most of the Help content is in English instead of in the language that they selected under Language Options.

  • Section that contains an HTML web resource collapses or resizes to half the size when the setVisible method is called.

  • Deployment Manager and Plugin Registration performance is slow because of DC communication.

  • You cannot save Opportunity if a user has create permission and no write privilege.

  • SSL offloading does not work when CRM is not using Claims/IFD authentication.

  • Multithread SDK app crashes with System.InvalidOperationException.

  • Duplicate registry values in Microsoft Dynamics CRM for Outlook cause Outlook to crash.

  • CRM for Outlook Client trace is not reporting correct version number.

  • Using Server Side Sync, past instances for recurring appointments are not reflected.

  • You cannot update StateCode and StatusCode of PhoneCall entity through plugin code.

  • Importing an updated solution version does not import.

  • Local Data option is missing after Update Rollup 12 in Outlook Client Personal Options.

  • Invalid Argument Quick Find Failure

  • Outlook saved views should be sorted exactly like they are sorted in web.

  • Custom entity grid icon is not visible in Outlook.

  • There are many unnecessary spaces in the email message body.

  • Email messages that are generated by RightFax software are not tracked by CRM when you use Exchange Server 2010.

  • Account Yominame field customization form is not displaying correctly.

  • Records are duplicated if you click the Save or Mark Complete button multiple times.

  • When you send an email from Outlook that is tracked and has a regarding field set, the regarding field is set to none after a sync with CRM and Outlook.

Update Rollup 2 for Microsoft Dynamics CRM 2013 contains no hotfixes or updates that you must configure manually.

Update Rollup 1 for Microsoft Dynamics CRM 2013 contains no hotfixes or updates that you must configure manually.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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