Microsoft Dynamics NAV crashes when you try to open some forms

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Microsoft Business Solutions-Navision 4.0 and Microsoft Navision 4.0 are now part of Microsoft Dynamics NAV 4.0. All references to Microsoft Business Solutions-Navision or to Microsoft Navision 4.0 relate to Microsoft Dynamics NAV.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

When you try to open some forms in Microsoft Dynamics NAV, Microsoft Dynamics NAV crashes, and you may receive one of the following error messages:

Error message 1

You cannot make any changes in the database until a transaction has been started.

Error message 2

Error 1247 in module 19

This problem occurs in the following products:

  • Microsoft Dynamics NAV 5.0

  • Microsoft Dynamics NAV 4.0

Resolution

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspxYou can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Prerequisites

To apply this hotfix, you have to install one of the following products:

  • Microsoft Dynamics NAV 4.0 Service Pack 3

  • Microsoft Dynamics NAV 5.0 Service Pack 1

Microsoft Dynamics NAV 5.0 SP1

In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Codesigncomplete

Not Applicable

433

26-Aug-2008

21:30

Not Applicable

Dbm.dll

5.0.27253.0

443,384

26-Aug-2008

21:25

x86

Fin.exe

5.0.27253.0

10,769,400

26-Aug-2008

21:25

x86

Finhlink.exe

5.0.27253.0

349,184

26-Aug-2008

21:25

x86

Finsql.exe

5.0.27253.0

10,839,040

26-Aug-2008

21:25

x86

Nas.exe

5.0.27253.0

1,864,696

26-Aug-2008

21:25

x86

Nassql.exe

5.0.27253.0

1,934,336

26-Aug-2008

21:25

x86

Nc_netb.dll

5.0.27253.0

111,616

26-Aug-2008

21:25

x86

Nc_tcp.dll

5.0.27253.0

111,616

26-Aug-2008

21:25

x86

Nc_tcps.dll

5.0.27253.0

156,672

26-Aug-2008

21:25

x86

Ndbcs.dll

5.0.27253.0

1,287,168

26-Aug-2008

21:25

x86

Slave.exe

5.0.27253.0

160,768

26-Aug-2008

21:25

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close Microsoft Dynamics NAV.

  2. Locate the Microsoft Dynamics NAV client installation directory.

    Note Typically, the Microsoft Dynamics NAV client is installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.

  5. Click Yes to overwrite the files in the installation directory.

Microsoft Dynamics NAV 4.0 SP3

In the Microsoft Dynamics NAV 4.0 client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

4.0.3.27010

345,080

15-Jul-2008

15:45

x86

Fin.exe

4.0.3.27010

8,119,288

15-Jul-2008

15:45

x86

Finhlink.exe

4.0.3.27010

119,808

15-Jul-2008

15:45

x86

Finsql.exe

4.0.3.27010

8,172,544

15-Jul-2008

15:45

x86

Nc_netb.dll

4.0.3.27010

78,848

15-Jul-2008

15:45

x86

Nc_tcp.dll

4.0.3.27010

82,944

15-Jul-2008

15:45

x86

Nc_tcps.dll

4.0.3.27010

91,136

15-Jul-2008

15:45

x86

Ndbcs.dll

4.0.3.27010

1,094,656

15-Jul-2008

15:45

x86

Slave.exe

4.0.3.27010

95,232

15-Jul-2008

15:45

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close Microsoft Dynamics NAV.

  2. Locate the Microsoft Dynamics NAV client installation directory.

    Note Typically, the Microsoft Dynamics NAV client is installed in the following directory:

    C:\Program Files\Microsoft Business Solutions-Navision\Client\

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.

  5. Click Yes to overwrite the files in the installation directory.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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