Microsoft SwiftKey Keyboard: Download and installation help

1. What versions of Android OS does Microsoft SwiftKey Keyboard support?

Currently the Microsoft SwiftKey Keyboard for Android supports version 5.0 (Lollipop) and above. If your device is running an older version of the Android OS the app will continue to work as expected into the future, but unfortunately new features like Toolbar or Stickers may not be available.

2. How do I find which version of Microsoft SwiftKey I’m using?

• Open your SwiftKey app

• Tap 'About Microsoft SwiftKey'

• Your version number is displayed at the top of the About screen

3. How do I upgrade to the latest version of Microsoft SwiftKey?

To check for a newer version:

• 1. Open the Google Play Store app on your device
  2. Search for Microsoft SwiftKey and select the app
  3. Tap 'Update'

If you wish to setup automatic updates for Microsoft SwiftKey:

• 1. While viewing Microsoft SwiftKey in the Google Play Store, tap the three dots in the upper-right corner of the screen
  2. Ensure that 'Auto-update' is checked

4. I’ve installed Microsoft SwiftKey, so why does the keyboard on my phone look the same?

Please make sure you've finished the installation process after downloading the app from the Google Play Store.

Note: To switch between keyboards while typing, just tap the keyboard icon in your notification bar.

5. Why can't I see Microsoft SwiftKey in the Google Play Store?

If you can’t see Microsoft SwiftKey in the Google Play Store, this most likely means that you're in a territory where the Google Play Store is not offered.

You can find the list of supported countries here.

6. Can I install Microsoft SwiftKey on more than one device?

Microsoft SwiftKey is a free app, so you can install it on as many devices as you like. As long as you are signed into your Microsoft SwiftKey Account you can sync your language model and themes to the new device as well.

To install Microsoft SwiftKey on a new or secondary device follow these steps below:

• 1. In the Google Play Store app, search for "Microsoft SwiftKey" and install it on the new device

• 2. Once the app is installed on the new device, sign into your Microsoft SwiftKey Account to sync your language model, themes and content to the new device.

7. Can I move Microsoft SwiftKey onto my SD card?

Unfortunately, it’s not possible to move any input method like SwiftKey onto the SD card. This is an Android restriction, rather than a limitation on SwiftKey's end. 

8. Amazon App Store

If you previously downloaded Microsoft SwiftKey from the Amazon App Store you should be aware that this version has long been discontinued. Although it may still work to a degree, we don’t actively offer support and therefore recommend you download the latest market release from the Google Play Store.

9. Will Microsoft SwiftKey Keyboard work with a custom ROM?

Microsoft SwiftKey does not officially support custom ROMs. As the Android ROM community is constantly growing, it makes it difficult for our teams to troubleshoot, diagnose and resolve issues. 

Microsoft SwiftKey may work with your custom ROM, but unfortunately, we’re unable to guarantee any level of service or provide support beyond what you find in this knowledge base for standard versions of Android.