Mobile Device Management settings are not applied to cloud-managed users in System Center 2012 R2 Configuration Manager

Symptoms

In Microsoft SystemCenter 2012 R2 Configuration Manager, when a user becomes a cloud-managed user, a settings policy may not target the assignment for the user.

Notes

  • This problem affects only environments that use the Intune Connector together with Configuration Manager.

  • This problem occurs only when Cumulative Update 2 or Cumulative Update 3 for Configuration Manager is installed.


Resolution

To resolve this problem, apply this hotfix. The hotfix prevents this policy assignment problem from occurring.

Note If policy assignments are missing before you apply this hotfix, see the "More Information" section before you apply this hotfix.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Cumulative Update 2 or Cumulative Update 3 for System Center 2012 R2 Configuration Manager installed.

Restart information

You do not have to restart the computer after you apply this hotfix.

Note We recommend that you close the Configuration Manager administration console before you apply this hotfix package.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Cumulative Update 2 for System Center 2012 R2 Configuration Manager

File name

File version

File size

Date

Time

Platform

Update.sql

Not applicable

4,249

29-May-2014

23:25

Not applicable

Cumulative Update 3 for System Center 2012 R2 Configuration Manager

File name

File version

File size

Date

Time

Platform

Update.sql

Not applicable

4,247

24-Aug-2014

23:25

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

If policy assignments are missing before you install this hotfix, you can correct this situation by running the following SQL script. It should be run after applying the hotfix.

SET NOCOUNT ON
SET NOEXEC OFF
IF dbo.fnIsCas() = 1
BEGIN
RAISERROR(N'This script needs to be run in primary site', 15, 1)
SET NOEXEC ON
END
GO
DECLARE @PolicyCollMap TABLE (PADBID INT, CollectionID INT)
DECLARE @CollectionID INT
DECLARE @PADBID INT
DECLARE @TotalAddedRows INT = 0
DECLARE @AddedRows INT = 0
INSERT INTO @PolicyCollMap (PADBID, CollectionID)
SELECT PC.PADBID, PC.CollectionID FROM PolicyCollMapFlat PC
INNER JOIN Collections C ON PC.CollectionID = C.CollectionID
INNER JOIN PolicyAssignment PA ON PA.PADBID = PC.PADBID
INNER JOIN MDMPolicy MP ON MP.PolicyID = PA.PolicyID
WHERE PC.AutoTarget = 1 AND C.CollectionType = 1 AND MP.PolicyType = 1
WHILE EXISTS (SELECT * FROM @PolicyCollMap)
BEGIN
SELECT TOP (1) @PADBID = PADBID, @CollectionID = CollectionID, @TotalAddedRows = 0 FROM @PolicyCollMap
WHILE (1 = 1)
BEGIN
MERGE TOP (1000) MDMUserPolicyAssignment MDMUPA
USING
(
SELECT DISTINCT PA.PolicyID, U.CloudUserID, MDMP.PolicyBodyHash, MDMP.PolicyType, GETUTCDATE()
FROM Collections C
INNER JOIN PolicyCollMapFlat PCMF ON PCMF.AutoTarget = 1 AND PCMF.PADBID = @PADBID AND PCMF.CollectionID = C.CollectionID AND C.CollectionID = @CollectionID AND C.CollectionType = 1 -- User Collection
INNER JOIN PolicyAssignment PA ON PA.PADBID = PCMF.PADBID
INNER JOIN ResPolicyCollMap RPCM ON PCMF.PADBID = RPCM.PADBID AND RPCM.CollectionID = PCMF.CollectionID
INNER JOIN User_DISC U ON U.ItemKey = RPCM.MachineID
INNER JOIN MDMPolicy MDMP ON MDMP.PolicyID = PA.PolicyID AND MDMP.PolicyType = 1
WHERE ISNULL(U.CloudUserID, N'00000000-0000-0000-0000-000000000000') != N'00000000-0000-0000-0000-000000000000'
) Source ( PolicyID, CloudUserID, PolicyBodyHash, PolicyType, LastUpdateTime )
ON (MDMUPA.PolicyID = Source.PolicyID AND
MDMUPA.UserID = Source.CloudUserID AND
MDMUPA.PolicyType = Source.PolicyType)
WHEN NOT MATCHED THEN
INSERT ( PolicyID, UserID, PolicyBodyHash, PolicyType, LastUpdateTime)
VALUES ( Source.PolicyID, Source.CloudUserID, Source.PolicyBodyHash, Source.PolicyType, Source.LastUpdateTime);
SET @AddedRows = @@ROWCOUNT
SET @TotalAddedRows = @TotalAddedRows + @AddedRows
IF @AddedRows < 1000
BEGIN
BREAK
END
END
PRINT N'Added ' + CAST(@TotalAddedRows AS NVARCHAR(100)) + N' users into MDMUserPolicyAssignment for PADBID = ' + CAST(@PADBID AS NVARCHAR(100)) + N' and CollectionID = ' + CAST(@CollectionID AS NVARCHAR(100))
DELETE @PolicyCollMap WHERE PADBID = @PADBID AND CollectionID = @CollectionID
END


References

Learn about the terminology that Microsoft uses to describe software updates.

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