Symptoms

When you print a large document from a Remote Desktop Services (RDS) session by using the Easy Print feature in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1, the Mstsc.exe process crashes.

Cause

This issue occurs because the large file size exceeds the stack limit in XML Paper Specification (XPS).

Resolution

To resolve this issue in Windows 8.1 or Windows Server 2012 R2, install update 2955164. For more information about update 2955164, click the following article number to view the article in the Microsoft Knowledge Base:

2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014 To resolve this issue in Windows 7 or Windows Server 2008 R2, install the hotfix that is described in this article.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after the hotfix is installed.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.22 xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.1.7601.22530

286,208

04-Dec-2013

02:08

x86

Xpsgdiconverter.dll

6.2.9200.20928

366,592

31-Jan-2014

02:02

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.1.7601.22530

471,552

04-Dec-2013

02:35

x64

Xpsgdiconverter.dll

6.2.9200.20928

525,312

31-Jan-2014

02:43

x64

Xpsgdiconverter.dll

6.1.7601.22530

286,208

04-Dec-2013

02:08

x86

Xpsgdiconverter.dll

6.2.9200.20928

366,592

31-Jan-2014

02:02

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.1.7601.22530

1,012,224

04-Dec-2013

01:31

IA-64

Xpsgdiconverter.dll

6.1.7601.22530

286,208

04-Dec-2013

02:08

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates


Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,004

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

X86_415bbddb7750a123137e8d42fa648683_31bf3856ad364e35_6.1.7601.22530_none_dad6247c64a9ac36.manifest

File version

Not applicable

File size

713

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

X86_e320f9b3d67a9aa6d0d30d9a6816e261_31bf3856ad364e35_7.1.7601.22586_none_532055c4471da291.manifest

File version

Not applicable

File size

713

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.22530_none_1563c29262c46f5e.manifest

File version

Not applicable

File size

2,461

Date (UTC)

04-Dec-2013

Time (UTC)

02:34

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22586_none_06a430f7edce3bec.manifest

File version

Not applicable

File size

2,588

Date (UTC)

31-Jan-2014

Time (UTC)

02:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_12e07a2f7a210c46cb79f2d64020edcf_31bf3856ad364e35_6.1.7601.22530_none_6ab58fd1e3cfa709.manifest

File version

Not applicable

File size

1,074

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

Amd64_305fa0957255eaeed4344b481dffe7b3_31bf3856ad364e35_7.1.7601.22586_none_443356e2a7ab055b.manifest

File version

Not applicable

File size

1,074

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

Amd64_415bbddb7750a123137e8d42fa648683_31bf3856ad364e35_6.1.7601.22530_none_36f4c0001d071d6c.manifest

File version

Not applicable

File size

715

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

Amd64_dc05ceb8e5c14e048dcb2f2eca700cb5_31bf3856ad364e35_6.1.7601.22530_none_cffc63e94c03b11c.manifest

File version

Not applicable

File size

717

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.22530_none_71825e161b21e094.manifest

File version

Not applicable

File size

2,463

Date (UTC)

04-Dec-2013

Time (UTC)

03:01

Platform

Not applicable

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22586_none_62c2cc7ba62bad22.manifest

File version

Not applicable

File size

2,590

Date (UTC)

31-Jan-2014

Time (UTC)

03:12

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,228

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.22530_none_1563c29262c46f5e.manifest

File version

Not applicable

File size

2,461

Date (UTC)

04-Dec-2013

Time (UTC)

02:34

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22586_none_06a430f7edce3bec.manifest

File version

Not applicable

File size

2,588

Date (UTC)

31-Jan-2014

Time (UTC)

02:34

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_10d0265ef11723a0643713be6e6d5985_31bf3856ad364e35_6.1.7601.22530_none_484853cbfa3f3e33.manifest

File version

Not applicable

File size

1,072

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

Ia64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.22530_none_1565668862c2785a.manifest

File version

Not applicable

File size

2,462

Date (UTC)

04-Dec-2013

Time (UTC)

02:25

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,447

Date (UTC)

31-Jan-2014

Time (UTC)

06:20

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_6.1.7601.22530_none_1563c29262c46f5e.manifest

File version

Not applicable

File size

2,461

Date (UTC)

04-Dec-2013

Time (UTC)

02:34

Platform

Not applicable


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