Note You are redirected to this article (KB 2996207) when you click http://support2.microsoft.com/kb/2987599/ja to open the Japanese version of KB 2987599.

Symptoms

Assume that you use a network printer through a TCP/IP port to print documents on a client computer that is running Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. When the first print job is finished in this scenario, you cannot print any other documents.

Cause

The issue occurs because the client computer does not send a FIN packet to the print server after the first print job is finished. Therefore the print server does not recognize whether the print job has finished. In this scenario, the print server waits for several minutes, sends an RST packet to the client server and then cancels the print job.

How to obtain this update or hotfix

To resolve this issue, we have released hotfixes for Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7, and Windows Server 2008 R2, and we have released updates for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite for the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1 or Windows Server 2012 R2

The following update rollup is available.

For Windows 8.1 or Windows Server 2012 R2

Get update rollup 2995388

Hotfix for Windows 8.1, Windows Server 2012 R2, Windows 7, or Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must first install update 2919355 in Windows 8.1 or Windows Server 2012 R2, or you must first install SP1 in Windows 7 or Windows 2008 R2. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Netio.sys

6.3.9600.17337

333,632

10-Sep-2014

06:18

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Netio.sys

6.3.9600.17337

474,432

10-Sep-2014

06:25

x64

For Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Netio.sys

6.3.9600.17337

302,416

10-Sep-2014

06:01

Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.18588

241,088

09-Sep-2014

21:52

x86

Netio.sys

6.1.7601.22796

241,088

09-Sep-2014

21:55

x86

Fwpkclnt.sys

6.1.7601.18438

187,840

05-Apr-2014

02:24

x86

Tcpip.sys

6.1.7601.18438

1,294,272

05-Apr-2014

02:25

x86

Fwpkclnt.sys

6.1.7601.22648

187,840

05-Apr-2014

02:16

x86

Tcpip.sys

6.1.7601.22796

1,310,136

09-Sep-2014

21:56

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.18588

377,784

09-Sep-2014

22:16

x64

Netio.sys

6.1.7601.22796

377,784

09-Sep-2014

22:24

x64

Fwpkclnt.sys

6.1.7601.18438

288,192

05-Apr-2014

02:47

x64

Tcpip.sys

6.1.7601.18438

1,903,552

05-Apr-2014

02:47

x64

Fwpkclnt.sys

6.1.7601.22648

288,192

05-Apr-2014

02:37

x64

Tcpip.sys

6.1.7601.22796

1,897,400

09-Sep-2014

22:24

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Netio.sys

6.1.7601.18588

713,656

09-Sep-2014

21:30

IA-64

Netio.sys

6.1.7601.22796

713,656

09-Sep-2014

21:32

IA-64

Fwpkclnt.sys

6.1.7601.18438

482,752

05-Apr-2014

01:58

IA-64

Tcpip.sys

6.1.7601.18438

3,790,784

05-Apr-2014

01:58

IA-64

Fwpkclnt.sys

6.1.7601.22648

482,752

05-Apr-2014

01:50

IA-64

Tcpip.sys

6.1.7601.22796

3,807,160

09-Sep-2014

21:32

IA-64


Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_2683f591280ee79e5ca6b0e383ab54af_31bf3856ad364e35_6.3.9600.17338_none_294835990922c825.manifest

File version

Not applicable

File size

708

Date (UTC)

10-Sep-2014

Time (UTC)

19:29

Platform

Not applicable

File name

X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_eb752b58d0bb0fe5.manifest

File version

Not applicable

File size

2,579

Date (UTC)

10-Sep-2014

Time (UTC)

06:30

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_36a3caafb96b22ca45cef76c5667fbe8_31bf3856ad364e35_6.3.9600.17338_none_ad9aa2d818984fe8.manifest

File version

Not applicable

File size

712

Date (UTC)

10-Sep-2014

Time (UTC)

19:32

Platform

Not applicable

File name

Amd64_79f126b1e43be5ad3080440eae77c565_31bf3856ad364e35_6.3.9600.17338_none_0765e3c3c2c8b327.manifest

File version

Not applicable

File size

712

Date (UTC)

10-Sep-2014

Time (UTC)

19:32

Platform

Not applicable

File name

Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_4793c6dc8918811b.manifest

File version

Not applicable

File size

2,581

Date (UTC)

10-Sep-2014

Time (UTC)

06:57

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_51e8712ebd794316.manifest

File version

Not applicable

File size

1,183

Date (UTC)

10-Sep-2014

Time (UTC)

06:30

Platform

Not applicable

Additional files for Windows RT 8.1

File property

Value

File name

Arm_0b528f5c94c6655a67b43b26a4b59d70_31bf3856ad364e35_6.3.9600.17338_none_477b86b044ebde47.manifest

File version

Not applicable

File size

708

Date (UTC)

10-Sep-2014

Time (UTC)

19:31

Platform

Not applicable

File name

Arm_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.3.9600.17338_none_eb779db0d0b82eab.manifest

File version

Not applicable

File size

2,579

Date (UTC)

10-Sep-2014

Time (UTC)

06:04

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File property

Value

File name

X86_3fec2ad53191f5b89f6bec8bd806a44a_31bf3856ad364e35_6.1.7601.18588_none_0fc7342b2d2c81f5.manifest

File version

Not applicable

File size

1,054

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

X86_efd9b87e8d4bc0814ab59f4454f58ceb_31bf3856ad364e35_6.1.7601.22796_none_19bdedfdee655daf.manifest

File version

Not applicable

File size

1,054

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_585b11ad13c4e2fe.manifest

File version

Not applicable

File size

2,540

Date (UTC)

09-Sep-2014

Time (UTC)

22:11

Platform

Not applicable

File name

X86_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_58d7dfde2cec6932.manifest

File version

Not applicable

File size

2,540

Date (UTC)

09-Sep-2014

Time (UTC)

22:13

Platform

Not applicable

File name

X86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18438_none_b513c4dfc4b513b9.manifest

File version

Not applicable

File size

3,834

Date (UTC)

05-Apr-2014

Time (UTC)

02:49

Platform

Not applicable

File name

X86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22796_none_b55a855ade0522c9.manifest

File version

Not applicable

File size

3,780

Date (UTC)

10-Sep-2014

Time (UTC)

20:53

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File property

Value

File name

Amd64_355ce589df5b8c827dcf65def4c2e32e_31bf3856ad364e35_6.1.7601.22796_none_46219aee7bce286f.manifest

File version

Not applicable

File size

712

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Amd64_b24c1d6066569cab830e2a038576d941_31bf3856ad364e35_6.1.7601.18588_none_e95031d3495411f8.manifest

File version

Not applicable

File size

1,414

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Amd64_c55037eedc791a6de0deacc84db7ea78_31bf3856ad364e35_6.1.7601.18588_none_5c4f0d82d4dfbb3f.manifest

File version

Not applicable

File size

712

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Amd64_df88a101363c8bb364fb9fca3cf96205_31bf3856ad364e35_6.1.7601.18588_none_4608fa121c069966.manifest

File version

Not applicable

File size

1,060

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Amd64_e18b65396ea64667d96c592e9bc22937_31bf3856ad364e35_6.1.7601.22796_none_8b62f5bf67219522.manifest

File version

Not applicable

File size

1,060

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Amd64_f4e8ed2cd83fe0a776f97cbcbcba7e21_31bf3856ad364e35_6.1.7601.22796_none_1bc68bcb044bdf55.manifest

File version

Not applicable

File size

1,414

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_b479ad30cc225434.manifest

File version

Not applicable

File size

2,542

Date (UTC)

09-Sep-2014

Time (UTC)

22:36

Platform

Not applicable

File name

Amd64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_b4f67b61e549da68.manifest

File version

Not applicable

File size

2,542

Date (UTC)

09-Sep-2014

Time (UTC)

22:44

Platform

Not applicable

File name

Amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18438_none_113260637d1284ef.manifest

File version

Not applicable

File size

3,838

Date (UTC)

05-Apr-2014

Time (UTC)

03:11

Platform

Not applicable

File name

Amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22796_none_117920de966293ff.manifest

File version

Not applicable

File size

3,784

Date (UTC)

10-Sep-2014

Time (UTC)

20:56

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_bece57830083162f.manifest

File version

Not applicable

File size

1,166

Date (UTC)

09-Sep-2014

Time (UTC)

22:08

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_bf4b25b419aa9c63.manifest

File version

Not applicable

File size

1,166

Date (UTC)

09-Sep-2014

Time (UTC)

22:10

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_6d95b95c134ded44729d1ea39e1a7dc9_31bf3856ad364e35_6.1.7601.18588_none_1d0c09b3d5cd3af5.manifest

File version

Not applicable

File size

1,411

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Ia64_de44910bb8ccc9345be2b8ed7703febf_31bf3856ad364e35_6.1.7601.22796_none_8f0f610701b8ab5f.manifest

File version

Not applicable

File size

1,411

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_585cb5a313c2ebfa.manifest

File version

Not applicable

File size

2,541

Date (UTC)

09-Sep-2014

Time (UTC)

22:08

Platform

Not applicable

File name

Ia64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_58d983d42cea722e.manifest

File version

Not applicable

File size

2,541

Date (UTC)

09-Sep-2014

Time (UTC)

22:09

Platform

Not applicable

File name

Ia64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18438_none_b51568d5c4b31cb5.manifest

File version

Not applicable

File size

3,836

Date (UTC)

05-Apr-2014

Time (UTC)

02:35

Platform

Not applicable

File name

Ia64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.22796_none_b55c2950de032bc5.manifest

File version

Not applicable

File size

3,782

Date (UTC)

10-Sep-2014

Time (UTC)

20:49

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.18588_none_bece57830083162f.manifest

File version

Not applicable

File size

1,166

Date (UTC)

09-Sep-2014

Time (UTC)

22:08

Platform

Not applicable

File name

Wow64_microsoft-windows-netio-infrastructure_31bf3856ad364e35_6.1.7601.22796_none_bf4b25b419aa9c63.manifest

File version

Not applicable

File size

1,166

Date (UTC)

09-Sep-2014

Time (UTC)

22:10

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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