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If you complete the import process but no contacts appear in Outlook, do the following:

  1. Locate the .csv file you exported from your source email system. For example, if you exported contacts from Google, the default file name should be contacts.csv.

  2. Use Excel to open the .csv file.

  3. Check whether there is any information in the .csv file. If there isn't any information, do the following as the export didn't work:

    1. Delete the exported .csv file.

    2. Export your contacts from the source email system again.

      Note: If you are exporting from Google, be sure to choose to export All contacts, or the right group of contacts.

    3. After you export your contacts, use Excel to open the .csv file and check that there's data. When you close the file, Excel will prompt you a few times with "are you sure you want to save it in CSV format?" Always choose Yes. If you choose No, the file won't work, and you'll need to start over.

    4. Repeat the steps to import your .csv file to Outlook.

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