Symptom
Consider the following scenario:
-
You create a dialog for the contact entity in Microsoft Dynamics CRM 2013 from a computer that has Windows Internet Explorer 8 installed.
Note Part of the dialog requirements is that CRM data is queried and presented as a picklist. -
You add a Query CRM Data step when you create the dialog.
-
The filters of the query are dynamic (FirstName -> equals -> {FirstName(Contact)}).
-
The next step in the dialog is a Page that contains a Prompt and Response in which the promptis set to {FirstName(Contact)}, and the response is set to Option Set, in which the available options are populated from the query.
-
You run the dialog against a single contact record.
In this situation, there are no options available in the Prompt and Response option set.
Cause
This issue occurs because Internet Explorer 8 causes a space to be added at the front of the values that are inserted into a query by using dynamics slugs.
Resolution
To resolve this issue, you can use Windows Internet Explorer 9 to create and publish dialogs that contain CRM query steps.
