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Important When you install this update (3000853) from Windows Update, update 2996928 is included in the installation.

The November 2014 update rollup package for Windows Server 2012, Windows 8, and Windows RT resolves issues and includes performance and reliability improvements. We recommend that you apply this update rollup as part of your regular maintenance routines. Check out the fixed issues in this update.

Issues that this update fixes

This update package fixes the issues that are documented in the following Microsoft Knowledge Base articles:

  • 3004905 Windows Hyper-V improvement for Linux virtual machines that have file systems that are larger than 2 TB

  • 3004542 Windows Server 2012-based cluster responds to requests slowly

  • 3004540 Memory usage becomes high when you run an application in Windows 8 or Windows Server 2012

  • 2891362 A file copy operation fails when files or folders have long paths in Windows Explorer

  • 3002653 Update to support AAC and LATM format audios in Windows 8.1 or Windows 8

  • 2996928 Backup task fails with a time-out error in Windows Server 2012 or Windows Server 2008 R2

  • 3001266 Office documents freeze when saving through a slow network on a domain-joined computer in Windows 8.1 or Windows 8

Known issues in this update

Volume Shadow Copy Service (VSS) backups might fail after you install update 3000853. This issue occurs because an incorrect version of hotfix 2996928 was included in KB3000853.

The KB3000853 update was re-released on November 25, 2014 to include the correct version of hotfix 2996928. If you have downloaded and installed a version of update 3000853 that is earlier than the November 25, 2014 version, you can obtain and install the revised update through Windows Update or by downloading the update from the Microsoft Download Center. Alternatively, you can install hotfix 2996928 separately.

How to obtain this update

To obtain this update, use one of the following methods.

Windows Update

This update is provided as an Important update from Windows Update. To obtain this update from Windows Update, follow these steps:

  1. Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.

  2. Tap or click Settings.

  3. In the search box, type Windows Update.

  4. Tap or click Install optional updates.

Microsoft Download Center

You can obtain the stand-alone update package through the Microsoft Download Center.

DownloadDownload the x86-based Windows 8 update package now.
DownloadDownload the x64-based Windows 8 update package now.
DownloadDownload the x64-based Windows Server 2012 update package now.

Note The update for Windows RT can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update information


There are no prerequisites to apply this update.

Restart information

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any previously released update.

File information

File detail information

For a list of the files that are provided in this update 3000853, download the file information for update 3000853.

File hash information

The following table lists the thumbprints of the certificates that are used to sign the updates (.msu). Verify the certificate thumbprint in this Microsoft Knowledge Base article against the certificate thumbprint that is indicated on the update that you download.

File name

SHA1 and SHA2


SHA1: 318EA8C3B8BE3C7010C2ECD9D1E8BE798BEF5095
SHA256: 63420CD6BE3D585387BEFB93B6918EE90C858C5FB91894DFB4A1633E57C161B1


SHA1: 0F73D2D920AD285FA3994EA98BCBECCA0987E580
SHA256: 90987AF7C4CCD238E038ED4AC46A92D36FF70CEB27A0DB5BD27762D7B6F42784


SHA1: FDA17DF2E788D786367107234B94689F8D214226
SHA256: 95FF70984B1846AED9A865347F62577AF96E6FA56A811B655B8C990B37B0AFE0


SHA1: A7051CB13AC827B976F621983C1545E19DE6F5C1
SHA256: DB6C36ADD4C21A79C5D28062ABF82C51984A19A1954ED37B85EA5A1F066D1695


SHA1: 25556F5EAB7CA7C09011BE4FC386689A8D828A27
SHA256: D2AA5C6FFC2E24ABAC96473733F829468BA30C4A8E3193AEEB6DB924C501B6E7


SHA1: 6971BE0709F3DCC499B88B570C4ABC175E122877
SHA256: 2DA32C60E38BB4F5E1102C314821FDCF8CB3A2530A8F3DE58206240BAC0563E6


For more information about Windows Update, go to the following Microsoft websites:

Troubleshoot problems with installing updates

Frequently asked questions about Windows automatic updatesSee the terminology that Microsoft uses to describe software updates.

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