OOBE crashes when you enter SIM card PIN in Windows 8.1

This article describes an issue that occurs on a Windows 8.1-based device in the out-of-box experience (OOBE). A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

Consider the following scenario:

  • You have a Windows 8.1-based device connected to a network.

  • Access to the network is controlled by a SIM card.

  • The SIM card has a PIN associated with it. The PIN must be entered before network access is allowed.

  • You start the device for the first time.

In this scenario, when you're prompted to enter the PIN, an error occurs during OOBE and OOBE crashes. 

Resolution

To fix this issue, we have released a hotfix. Even though this issue is observed only in Windows 8.1, the hotfix also applies to Windows RT 8.1 and Windows Server 2012 R2.

Note This hotfix has to be installed by the OEM. You can’t install this hotfix on your own because it has to be in place before OOBE starts.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Wwanconn.dll

8.1.9600.18036

373,248

22-Aug-2015

15:53

x86

Wwanmm.dll

8.1.9600.18039

1,119,232

26-Aug-2015

17:53

x86

Wwanpref.dll

8.1.9600.17415

41,984

29-Oct-2014

01:38

x86

Wwanui.ptxml

Not applicable

3,237

21-Aug-2013

23:54

Not applicable

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Wwanconn.dll

8.1.9600.18036

455,680

22-Aug-2015

15:59

x64

Wwanmm.dll

8.1.9600.18039

1,156,608

26-Aug-2015

14:18

x64

Wwanpref.dll

8.1.9600.17415

50,688

29-Oct-2014

02:17

x64

Wwanui.ptxml

Not applicable

3,237

22-Aug-2013

06:58

Not applicable

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Wwanconn.dll

8.1.9600.18036

331,776

22-Aug-2015

15:41

Not applicable

Wwanmm.dll

8.1.9600.18039

1,096,704

26-Aug-2015

14:17

Not applicable

Wwanpref.dll

8.1.9600.16384

40,960

22-Aug-2013

02:50

Not applicable

Wwanui.ptxml

Not applicable

3,237

21-Aug-2013

23:44

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_f1a86543a2668e0325c0b51f712cbb21_31bf3856ad364e35_6.3.9600.18039_none_125fab2a00ae81e3.manifest

File version

Not applicable

File size

694

Date (UTC)

27-Aug-2015

Time (UTC)

02:51

Platform

Not applicable

File name

X86_microsoft-windows-wwanui_31bf3856ad364e35_6.3.9600.18039_none_0691173322707eae.manifest

File version

Not applicable

File size

42,908

Date (UTC)

27-Aug-2015

Time (UTC)

02:55

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_d92d209b8322fe677f938222c95438c6_31bf3856ad364e35_6.3.9600.18039_none_1fbf1f00fe5d4d4b.manifest

File version

Not applicable

File size

698

Date (UTC)

27-Aug-2015

Time (UTC)

02:51

Platform

Not applicable

File name

Amd64_microsoft-windows-wwanui_31bf3856ad364e35_6.3.9600.18039_none_62afb2b6dacdefe4.manifest

File version

Not applicable

File size

42,912

Date (UTC)

27-Aug-2015

Time (UTC)

02:58

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_93e61eed4bc0cf919119e32a8bf0de25_31bf3856ad364e35_6.3.9600.18039_none_22736cf0423b2bcf.manifest

File version

Not applicable

File size

694

Date (UTC)

27-Aug-2015

Time (UTC)

02:51

Platform

Not applicable

File name

Arm_microsoft-windows-wwanui_31bf3856ad364e35_6.3.9600.18039_none_0693898b226d9d74.manifest

File version

Not applicable

File size

42,908

Date (UTC)

27-Aug-2015

Time (UTC)

02:51

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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